Customer Experience Advocate

Customer Experience Advocate - Remote 🌟

Why you’ll love it:
✅ work from your favorite spot
✅ Be the problem-solving champion everyone admires
✅ Join a team that’s passionate, supportive, and fun

Join us as a Customer Experience Advocate and be the voice of support for clients and their employees. You’ll handle calls and emails with professionalism, resolve issues in one contact, and ensure every interaction leaves a positive impression. If you love helping people and thrive in a fast-paced environment, this role is for you!

Bring your energy, empathy, and A-game. Apply now and let’s make customer experience unforgettable!

- High School diploma.
- Two years of years of STD/LTD claims adjudication experience.
- Experienced in the TPA or self-administration services preferred.
- Experience with FMLA/State leave claims preferred.
- Ability to learn medical terminology and conditions.
- Ability to interpret procedures and regulations.
- Knowledgeable in Excel, Word, and web-based systems.
- Excellent verbal and written communication skills.
- Knowledge of ERISA regulations, required offsets and deductions, disability duration and Social Security procedures.
- Demonstrated ability to gather and analyze information, determine a course of action and implement the selected course of action.
- Strong ability to identify, analyze and solve problems.
- Effective interpersonal skills capable of dealing with external sources and all levels of employees.

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