Service Delivery Manager

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

- Engineer audio systems and integrated technology platforms that augment the driving experience
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the role

As a Digital Services Delivery Manager, you will be part of the IT organization of HARMAN Automotive and lead the regional service delivery for business-critical Digital Manufacturing products used across all manufacturing locations. You will translate global product and technology strategy into reliable regional operations, act as the primary Digital Manufacturing interface to European plant leaders, and coordinate internal teams, suppliers, and global product partners. This is a people and service leadership role with technical background who will collaborate closely with managers from other regions to protect manufacturing continuity while enabling major transformation programs and the transition of new capabilities into sustainable operations.

What You Will Do

- Own end-to-end regional service delivery for Digital Manufacturing products across Europe, ensuring stable, reliable and supportable services for manufacturing operations.

- Act as the primary regional interface to plant leaders, local IT, manufacturing functions, global product teams, architecture teams and technical support organizations, translating operational needs into clear priorities and actions.

- Lead regional incident, problem and escalation management for the manufacturing capabilities developed and managed by the team, ensuring timely engagement, evidence-based handoffs, business-relevant communication and closure of corrective and preventive actions.

- Coordinate service & software lifecycle activities across the regional landscape, including enhancements, maintenance, upgrades, monitoring, capacity, operational readiness and transition of new releases into support.

- Own service delivery and operations KPIs, maintain transparent risk and action tracking, and run regular reviews that keep owners, target dates and unresolved service gaps visible.

- Lead or coordinate regional deployments, lifecycle initiatives and service-improvement projects while supporting major global transformation programs with plant readiness, regional resources, cutover preparation and operational acceptance.

- Distinguish operational requests from needs for new product capability, routing innovation and architectural change to Product Ownership and Architecture while providing the regional requirements and business context needed for prioritization.

- Lead local software development team consisting of software developers, project managers and analysts.
- Plan and coordinate regional capacity, competencies, talent development, and succession coverage, balancing operational commitments with support for transformation activities.

What You Need to Be Successful

- Demonstrated leadership in IT service delivery, manufacturing IT, MES, industrial digitalization, application operations or a comparable business-critical technology environment.
- Global mindset, teamwork in a multi-location team, enterprise approach

- Ability to lead people and coordinate distributed teams, suppliers and technical specialists, including situations where contributors do not report directly to you.

- Strong understanding of incident, problem, change, release and service-level management, with the judgment to lead under operational pressure.

- Experience in supporting manufacturing operations, leading problem solving sessions, and translating technical issues into clear production impact, business risk and required decisions.

- Ability to manage projects, deployments, upgrades and operational transitions with clear ownership, dependencies, risks and acceptance criteria.

- Working understanding of manufacturing technology landscapes such as MES, shop-floor integration, databases, middleware, CI/CD, monitoring and modern application platforms.

- Strong stakeholder management, communication and influencing skills across plant, regional and global organizations.

- Ability to work with KPIs, service trends, capacity data, and strategic goals to drive priorities, escalation and continuous improvement.

- We see AI as an important part of how work gets done. While tools may vary, a baseline familiarity with using AI to support efficiency, problem-solving, and quality is expected.

Bonus Points if You Have

- Experience with SAP ME/MII, SAP Digital Manufacturing, iTAC, Critical Manufacturing, Siemens Opcenter, or other MES platform, Key Management System, Industry 4.0 concepts and solutions, shop-floor connectivity services and different client-server models.

- Knowledge of platforms and technologies such as Kubernetes, Kafka, RabbitMQ, Oracle or SQL databases, application monitoring and automated deployment pipelines.

- ITIL certification or practical experience implementing ITIL-aligned service-management processes.

- Experience supporting regional or global manufacturing transformation programs and transitioning new digital capabilities into operations.

- Experience managing outsourced or vendor-provided application and platform services.

Things To Know

- This role is based in Szekesfehervar, Hungary and supports HARMAN’s manufacturing locations together with managers from other regions.

- The role requires professional working proficiency in English that is necessary for the regular collaboration with global teams and peers in other regions.

- Business travel to other manufacturing locations may be required sporadically.

- This position participates in escalation and major-incident leadership for business-critical manufacturing services.

What we offer

- Work in international teams with the world’s largest automotive manufacturers.
- Use HARMAN Flex – choose the right working model fitting their job (Hybrid or Office)
- Access career development opportunities and get both on the job training on high-end automotive projects, as well as extensive technical trainings.
- Access HARMAN Webshop with large employee discounts for audio products (JBL, HARMAN Kardon, AKG)
- Are encouraged to a healthy work/life balance with a progressive holiday plan based on total work experience, 2 sick days, 3 days off compensation for weekend legal holidays and flextime.
- And of course, enjoy meal tickets, a premium medical subscription, fitness discounts and other corporate perks.

#LI-IG1

Pay Transparency
The above represents the annual gross base salary range for this role.
Variable compensation and allowances: Dependent on the position offered, other forms of compensation may also be available, such as quarterly or annual bonus pay, commission payments, long term incentive compensation, or certain allowances. Further details will be made available as part of the recruitment process.
How we set pay: The pay posted is a reasonable estimate of the wage range anticipated for this position. Pay is determined using objective, job-related criteria such as relevant experience, skills, role scope/responsibilities, and location-based market factors (where applicable). In appropriate circumstances, based on objective, job-related factors, the final determination on pay may deviate from the posted range.
Pay history: Please do not include current or past pay information in your application. We do not request pay history as part of our recruitment process.
Benefits: HARMAN is interested in supporting the health and wellbeing of employees and offers a range of benefits. Offerings vary by country and employment arrangement and reflect a combination of statutory requirements and company-provided programs. These may include paid time off and holidays, sick and family leave, as well as health and wellbeing support and retirement or savings plans where applicable, along with other locally relevant benefits. Further details will be made available as part of the recruitment process.

About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today! (https://harmanglobal.avature.net/talentcommunity)

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected]. (mailto:[email protected])
You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com (https://www.harman.com))
HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected] (mailto:[email protected]). Requests will be considered on a case-by-case basis in accordance with applicable law.