About this role
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
The accreditation system is a core operational platform enabling secure access management, badge production, and service delivery across all venues and facilities.
The Accreditation System & Applications Coordinator plays a central operational leadership role in delivering, supporting, and managing the accreditation system throughout all tournament phases.
Reporting to the Accreditation System & Applications Manager, the Accreditation System & Applications Coordinator supports the operational delivery and day‑to‑day management of the accreditation system for the FIFA Women’s World Cup 2027™.
The role focuses on system support, user assistance, documentation, and execution, ensuring the system operates accurately and reliably throughout planning and tournament operations.
The Accreditation System and Application Coordinator will be a key member of the FIFA27 Accreditation Team and is responsible for providing technical support for accreditation processes and systems. This position will assist the Accreditation System and Application Manager with system-related operations. The role requires strong organisational skills, technical proficiency, and the ability to work in a dynamic, multicultural environment.
KEY RESPONSIBILITIES
System Support & Operations
- Support system readiness activities across all phases, including setup, application, validation, production, and distribution.
- Provide first‑level system support to accreditation users and stakeholders.
- Monitor system usage and support issue identification and resolution.
User Support & Training
- Assist in delivering system training sessions to Client Group teams, Operations teams, and venue users.
- Support preparation and maintenance of user manuals, quick guides, and FAQs.
- Support communication of system updates and changes to users.
Data & Process Support
- Support data management activities, including validation and quality checks.
- Assist with tracking access rights assignment and operational workflows within the system.
- Support reporting and extraction of system data as required.
Operational & Event‑Time Support
- Support live system operations during test events and tournament time.
- Assist with real‑time issue logging and resolution coordination.
- Escalate technical issues to the System & Applications Manager as required.
Accreditation System and Application Support
- Report to Accreditation System and Application Manager on all FIFA Accreditation System related matters.
- Support system readiness across all phases: setup, application, validation, production and distribution
- Provide technical support to all types of system users and stakeholder groups.
- Assist in delivering training for system users, including venue teams and client group management teams.
- Maintain updated user manuals, process documents, and FAQs.
YOUR PROFILE
Education & Experience
- Experience in accreditation or client services at major international events.
- Strong understanding of access control, zoning, and accreditation systems.
- Proven ability to work in a multicultural, fast-paced environment.
Skills & Competencies
- Ability to quickly learn and accurately document new processes.
- Skilled in capturing key decisions and action points in a clear, structured manner.
- Confident in building relationships and communicating effectively with diverse internal and external stakeholders.
- Comfortable presenting ideas and updates to groups of varying sizes.
- High attention to detail and data management
- Ability to manage multiple stakeholders and priorities effectively.
- Proficiency in accreditation software and Microsoft Office tools.
- Right to work in Brazil.
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Ability to re-locate to Rio de Janeiro.