Director of Success Coaching

Welcome to Grayson College. Grayson College is in the heart of Grayson County and provides a vital link for higher education.  GC offers small classes for personalized instruction, affordable tuition, caring, professional faculty, and the convenience of day, evening or online classes. The college serves approximately 5,000 students annually. Grayson’s reputation is highly respected by surrounding universities and industries as an excellent source of quality graduates who bring specialized, skilled and much-needed talents to the workplace.

Director of Success Coaching

Role: 
Provides strategic and operational leadership for Grayson College’s academic and career advising. The Director establishes a consistent, student-centered advising model that supports access, onboarding, registration, persistence, credential completion, transfer, and career readiness. The position leads staff, manages the departmental budget and resources, sets service and performance standards, develops advising outcomes and assessment processes, and uses student-level and aggregate data to identify barriers, improve practices, and advance institutional enrollment and completion goals. The Director works cross-functionally with partners to create coordinated student pathways and a seamless One College experience.

The salary for this position is  $83,593.73  -  $125,390.59  per year based on years of experience.
Benefits:
• Medical premiums covered by Grayson College for FT employee only 
• Vacation Accrual- 2 weeks per year
• Sick Leave Accrual- 2 weeks per year
• Personal Leave- 2 days for FT employees per year
• Holidays- Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Jr. Day, Spring Break, Memorial Day, Juneteenth, and Independence Day
• Tuition-FT employees, their spouse & dependents are eligible for coverage of full Grayson College tuition amount.

Essential Functions & Responsibilities:
• 30% — Strategic Leadership of Advising and Student Success: Plans, directs, evaluates, and continuously improves academic and career services across assigned locations and modalities. Establishes annual priorities, service standards, advising outcomes, caseload expectations, staffing plans, coverage models, and operating procedures. Translates institutional strategic enrollment and student success priorities into measurable departmental goals, metrics, and work plans. Maintains and implements an advising model grounded in recognized professional standards and current research, including developmental, proactive, holistic, and intrusive advising practices as appropriate. 
• 20% Staff Leadership, Training, and Accountability: Recruits, supervises, coaches, evaluates, and develops professional and support staff. Establishes clear performance expectations, metrics, onboarding, cross-training, professional development, calibration, and quality-assurance processes. Builds staff capability in advising competencies, policy interpretation, student communication, case management, documentation, degree planning, referral, transfer planning, and use of advising technology. Promotes a culture of service, accountability, collaboration, and continuous improvement. 
• 10%   Student Pathways, Case Management, and Intervention: Oversees consistent student advising from entry through completion, including educational planning, major/program selection, academic standing, course sequencing, transfer preparation, career exploration, registration, degree progress, and referral to appropriate resources. Leads caseload and outreach strategies for priority populations and students demonstrating academic, enrollment, attendance, financial, or engagement risk. Ensures timely early-alert follow-up, warm handoffs, documented next steps, and coordinated intervention with appropriate offices. 
• 10% Assessment, Analytics, and Continuous Improvement:  Defines and monitors key performance indicators for advising and student success, including student engagement, registration conversion, persistence, successful credit accumulation, completion, transfer readiness, caseload, service response, and student experience. Is an active collaborator in the curriculum and catalog process and maintenance. Uses SIS, CRM, degree-audit, scheduling, queueing, survey, and reporting systems to analyze outcomes, identify equity or process gaps, and recommend changes. Conducts regular program review and assessment and documents results, action plans, and evidence of improvement. 
10% Policy, Procedure, Documentation, and Compliance: Develops, maintains, and enforces advising-related policies, SOPs, desk guides, knowledge resources, and student communication standards. Ensures advising notes clearly document the student’s issue, information provided, decisions made, referrals, responsibilities, and next steps. Maintains compliance with FERPA and applicable federal, state, THECB, institutional, and accreditation requirements. Maintains current knowledge of Texas higher-education requirements affecting advising, placement, transfer, academic progress, and credential completion. 
10%  Budget, Resource, and Operational Management: Develops, administers, monitors, and forecasts the department budget. Exercises fiscal responsibility and ensures resources are aligned with enrollment-management and student-success priorities. Evaluates staffing, technology, vendor, professional-development, and program needs; prepares budget requests and justifications; monitors expenditures; and identifies efficiencies and opportunities to improve service capacity and return on investment. 
• 5%  Cross-Functional Enrollment Management and Institutional Leadership:  Serves as a key liaison across Enrollment Management, Student Services, and Academic Instruction. Participates in recruitment, orientation, registration, retention, completion, transfer, and special-population initiatives. Leads or serves on institutional committees, implementation teams, process-improvement groups, accreditation activities, and special projects. Partners with faculty and academic leadership to resolve curriculum, course access, placement, prerequisite, degree-audit, and pathway issues affecting student progression. 
• 5%  Other duties as assigned

This Job Description is not a complete statement of all duties and responsibilities comprising the position. 
Performance Measurements
● Models Grayson College’s Viking Values and maintains a student-centered, solution-oriented service culture.
● Establishes clear departmental goals and demonstrates measurable progress in advising quality, student persistence, credit accumulation, completion, transfer, and related institutional outcomes.
● Maintains appropriate service coverage and response standards across in-person, phone, virtual, and digital channels.
● Ensures advising and student-interaction documentation is timely, accurate, actionable, and sufficient to support continuity of service and institutional accountability.
● Uses data routinely to identify bottlenecks, student-risk patterns, process failures, workload imbalances, and opportunities for improvement.
● Maintains effective collaboration with faculty, Enrollment Management leaders, Instruction, and other institutional partners.
● Demonstrates effective stewardship of budget, staffing, technology, and other departmental resources.
● Maintains current professional knowledge of academic advising, student success, transfer, community-college practice, and applicable Texas and federal requirements.

Knowledge, Skills, and Abilities  
● Advanced knowledge of academic advising, student development, retention, persistence, completion, transfer, and career-development practices in higher education.
● Working knowledge of the NACADA Academic Advising Core Competencies framework, including conceptual, informational, and relational dimensions of advising practice.
● Working knowledge of CAS standards for Academic Advising Programs and program assessment/continuous-improvement practices. ● Knowledge of community-college enrollment management and the interdependencies among advising, admissions, financial aid, records/registration, veterans services, career services, faculty, and academic programs.
● Knowledge of Texas higher-education policy and practice relevant to advising, including THECB rules, the Texas Success Initiative, transfer pathways/core curriculum, academic progress, and completion.
● Demonstrated ability to lead professional staff, manage change, establish accountability, coach performance, and build a collaborative team culture.
● Demonstrated ability to develop and manage budgets, allocate resources, evaluate operational needs, and exercise fiscal accountability.
● Strong analytical skills and ability to translate student and operational data into decisions, interventions, performance measures, and process improvements.
● Ability to develop policy, SOPs, workflows, training materials, dashboards, communication standards, and assessment plans.
● High level of judgment, discretion, diplomacy, and ability to manage sensitive or escalated student matters.
● Excellent written, verbal, facilitation, presentation, and interpersonal communication skills.
● Proficiency with student information systems, CRM/case-management systems, degree-audit tools, reporting/dashboard platforms, queueing or appointment systems, and standard office productivity applications.
 
MINIMUM QUALIFICATIONS
  ● Master’s degree from an accredited institution in Counseling, Student Affairs, Educational Leadership, College Student Personnel, Education, Psychology, or a closely related field.
● Five (5) to ten (10) years of progressively responsible professional experience in academic advising, student success, counseling/guidance, enrollment management, or a closely related higher-education student-services function, with substantial direct experience in academic advising.
● Minimum two (2) years of formal leadership/supervisory experience with responsibility for professional staff, performance management, program operations, and decision-making.
● Minimum one (1) years of experience with budget development, budget management, resource allocation, or comparable fiscal responsibility.
● Demonstrated experience using student data and technology to improve advising, persistence, completion, transfer, or enrollment outcomes.
● Demonstrated experience developing or implementing policies, procedures, staff training, service standards, or assessment practices in a higher-education environment.

PREFERRED QUALIFICATIONS 
● Community-college experience, particularly in Texas.
● Seven (7) or more years of progressively responsible advising/student-success experience and five (5) or more years of supervisory or administrative leadership.
● Experience leading a caseload-based, proactive, holistic, intrusive, or guided-pathways advising model.
● Experience with strategic enrollment management, early-alert systems, completion initiatives, transfer pathways, adult learners, first-generation students, dual credit, Promise programs, or other priority populations.
● Experience conducting program assessment using CAS, NACADA, or comparable professional standards.
● Experience managing organizational change, technology implementation, process redesign, or cross-functional student-service initiatives.  ● Bilingual

WORKING CONDITIONS / PHYSICAL REQUIREMENTS
Work is performed primarily in an office and student-service environment and requires frequent interaction with students, employees, and external partners. The position may require travel between college locations and partner sites. Occasional evening and weekend work to support enrollment, orientation, registration, and student-success activities is required. Work is typically sedentary with periodic walking, standing, bending, and carrying of light materials. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified as institutional needs, laws, regulations, technology, and organizational structures change.
                                   **Application is required to be considered for position regardless if resume is submitted.**

Please submit unofficial transcripts or e-copies for each institution of higher education attended with your application (If selected, official transcripts from each degree-granting institution will be required upon date of hire).  Be sure to include three professional references with your application. This position is considered a security sensitive position and will require a criminal background check.
If your degree is from a country other than the United States, you must also include an evaluation from a NACES member evaluation agency indicating the U.S. equivalency of your degree. 
 
GRAYSON COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY INSTITUTION PROVIDING EDUCATIONAL AND EMPLOYMENT OPPORTUNITIES ON THE BASIS OF MERIT AND WITHOUT DISCRIMINATION ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, GENDER, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LAW. 
 
The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or [email protected].