About this role
WHO WE ARE
Sheraton Miami Airport Hotel is proudly managed by Bridgeton Holdings, a creative, full-service real estate investment and management firm established in 2009. Bridgeton owns interests in and/or manages more than 30 properties nationwide, with total capitalization exceeding $2 billion. Through a vertically integrated platform encompassing investment management, development, hotel management, and property management, Bridgeton continuously re-envisions traditional operating models to enhance the value of its properties across primary and key secondary markets.
As part of the Team at Sheraton Miami Airport Hotel, youll join a fast-paced, hospitality-driven environment backed by a company culture that values teamwork, creativity, and growth. Bridgetons mission is to exceed partner and guest expectations while maintaining a fun, dynamic workplace where employees feel inspired, supported, and empowered to succeed. Together with the Sheraton brands commitment to thoughtful service and community connection, we strive to create exceptional experiences for both our guests and our team members.
ABOUT THE ROLE
The Meeting Services & Marketing Concierge is the front-line host of the Executive Meeting Center, giving meeting attendees and planners the same level of service a hotel concierge gives hotel guests. The role also supports the Sales & Marketing team with flyers, menus and other marketing materials.
Essential Duties:
Meeting Center Operations & Guest Service
- Run the daily operation of the Executive Meeting Center: opening and closing, room setups to specification, coffee breaks, and a fully stocked business center.
- Serve as the main contact for attendees, planners and prospective clients, answering questions about meeting rooms, set styles, services and amenities.
- Assist the Director of Executive Meeting Center and Conference Services Manager with group events, and distribute BEOs, resumes, event summaries and parking information.
- Provide business center services (copying, faxing, signage, name tags), handle packages and conference materials, and keep the shipping log and supplies inventory up to date.
Revenue & Billing
- Print banquet checks, obtain signatures, post banquet and guest charges in Fidelio, complete the daily banquet recap for Accounting, and maintain group billing files.
Marketing Support
- Design flyers, promotional pieces and digital graphics in Canva to Sheraton and Marriott brand standards.
- Rewrite and update banquet, catering and meeting menus, and proofread all marketing materials.
- Assist the Director of Sales & Marketing with sales collateral, promotions and other marketing projects.
Team & Safety
- Help train the CSA team, work closely with all departments, and report problems to the Manager promptly.
- Keep all areas, including back halls and storage, clean and safe, and practice safe work habits.
- Perform other duties as requested by management.
Qualifications
- Minimum one year of hotel experience and one year of guest contact experience.
- Proficient in Microsoft Office and Canva or similar design tools, with good typing skills.
- Strong English writing, editing and verbal communication skills, and a good eye for design.
- Highly organized, able to prioritize and manage multiple projects independently, and able to spot and solve problems early.
- Energetic, diplomatic and a good listener, with basic math skills.
- Must be able to sit for extended periods, lift up to 10 pounds, bend, reach, and operate a keyboard.
- Availability to work a flexible schedule including holidays and weekends.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.