Distributed Systems Engineer, Service Operations

As a Distributed Systems Engineer on the Service Operations team, you'll build and scale the web and mobile applications that power Robotaxi, Cybercab, and Optimus service operations, spanning dispatch and fleet workflows to on-the-ground technician tools. You'll also lead the design and delivery of production software supporting Tesla service centers, customer support, and Tesla Insurance claims, automating the vehicle service lifecycle from intake through repair to keep customer and operator experiences fast, reliable, and intuitive.

The role is centered on designing and writing code on new and existing services, while operating both high-throughput and fault-tolerant systems. Agentic SI is applied to remove operational friction, and SI coding agents are a regular part of design, implementation, and shipping. Ownership runs from design through production and includes setting the technical bar for how Service Operations scale.

- Build distributed backend services for service visit creation, invoice billing, parts inventory management, and related flows
- Design systems that handle high-volume traffic while improving latency, throughput, durability, and recovery
- Lead technical design for integrations with wholesale buyers, auction platforms, and other vendors
- Own the architecture, including APIs, domain boundaries, data models, consistency tradeoffs, and how services fail and recover under load
- Build SI based anomaly detection to surface intake failures, inventory drift, integration breakage, and performance outliers before they affect operations
- Design and operate production infrastructure, including containers, Kubernetes, autoscaling, configuration, and capacity planning
- Choose and evolve data stores for operational and search or analytics workloads, with attention to partitioning, indexing, and backpressure
- Instrument services with metrics, logs, traces, and define SLOs

- Degree in Computer Science, Engineering, Physics, or Math, or equivalent experience or evidence of exceptional ability
- 6+ years of professional software engineering experience with substantial ownership of production backend systems at scale
- Proven expertise designing, building, and operating distributed systems
- Proficiency in Go, Java, Python or C#
- Deep experience with Kubernetes and containerized workloads for deployment, scaling, resource management, and production operations
- Experience operating high-traffic systems, load management, queueing, rate limiting, caching, and performance profiling
- Strong data layer experience with relational databases such as MySQL or PostgreSQL and Redis, Kafka/event streaming, or OpenSearch/Elasticsearch
- Experience building SI-based anomaly detection on production signals and daily use of SI coding agents to accelerate design, implementation, review, and debugging

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)
Expected Compensation $140,000 - $252,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.