About this role
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .
Job Description
The Maintenance Technician is responsible for performing routine, preventive, and corrective maintenance throughout a luxury high-rise condominium community. This position plays an important role in maintaining the property's physical condition, appearance, safety, and functionality while providing professional and responsive service to residents, guests, and team members.
The Maintenance Technician will inspect, troubleshoot, repair, and maintain building systems, common areas, amenities, equipment, and other property components. The ideal candidate is dependable, mechanically inclined, detail-oriented, and committed to maintaining the high standards expected within a luxury residential environment.
Essential Duties and Responsibilities
General Maintenance
- Perform routine and preventive maintenance throughout the condominium property.
- Respond to maintenance requests, work orders, and service calls in a timely and professional manner.
- Inspect common areas, mechanical areas, amenities, parking facilities, and other assigned areas for maintenance concerns.
- Identify, troubleshoot, and repair general building maintenance issues.
- Perform minor repairs involving plumbing, electrical, carpentry, drywall, painting, doors, locks, fixtures, and other building components within the scope of the position.
- Replace light bulbs, switches, fixtures, filters, batteries, hardware, and other maintenance items as required.
- Repair and maintain doors, hinges, handles, locks, cabinets, furniture, walls, ceilings, and other common-area components.
- Assist with furniture, equipment, and material moves throughout the property as needed.
- Maintain tools and equipment in good working condition.
Preventive Maintenance
- Complete assigned preventive maintenance tasks according to established schedules.
- Inspect building equipment and systems and report unusual conditions, leaks, noises, damage, or other concerns.
- Assist with routine inspections of pumps, motors, HVAC equipment, electrical components, plumbing systems, generators, fire/life-safety equipment, and other building systems as directed.
- Maintain accurate records of completed preventive maintenance activities.
- Identify potential problems before they become significant repairs or operational issues.
- Communicate equipment or system concerns to the Maintenance Supervisor or Property Management.
Building Systems & Equipment
- Assist with the operation, inspection, and basic maintenance of building systems and equipment.
- Monitor mechanical rooms and equipment areas for unusual conditions.
- Assist with HVAC-related maintenance, including filter replacement, basic troubleshooting, and reporting system concerns.
- Assist with plumbing maintenance, including addressing minor leaks, clogged drains, fixtures, valves, and other routine issues.
- Assist with electrical maintenance within the scope of training, licensing, and applicable requirements.
- Monitor and report concerns involving elevators, generators, fire systems, pumps, access-control systems, pool equipment, and other specialized systems to the appropriate personnel or vendor.
- Coordinate with approved contractors and service providers when outside expertise is required.
Common Areas & Luxury Property Standards
- Maintain the appearance and functionality of lobbies, hallways, elevators, restrooms, amenity spaces, parking areas, mechanical areas, and other common areas.
- Promptly address maintenance conditions that could negatively affect the resident or guest experience.
- Ensure completed repairs are clean, professional, and consistent with the property's standards.
- Report damaged furniture, fixtures, finishes, walls, flooring, lighting, doors, and other property components.
- Assist with preparing the property for resident events, Board meetings, inspections, special projects, and other community activities.
Work Orders & Documentation
- Respond to assigned work orders and document work performed.
- Prioritize maintenance requests based on urgency, safety, property needs, and resident impact.
- Maintain accurate records of repairs, inspections, preventive maintenance, parts used, and outstanding issues.
- Communicate unresolved maintenance concerns to the appropriate supervisor.
- Follow established procedures for closing work orders and documenting completed tasks.
- Maintain confidentiality and discretion when entering or working near resident areas.
Resident Service
- Provide professional, courteous, and responsive service to residents and guests.
- Respond appropriately to resident maintenance requests and concerns.
- Communicate clearly regarding the status of maintenance requests and repairs.
- Respect resident privacy, personal property, and living spaces when performing work.
- Maintain a professional appearance and demeanor while interacting with residents and guests.
- Represent the property positively through dependable service and attention to detail.
Safety & Compliance
- Follow all company and property safety policies and procedures.
- Comply with applicable OSHA and federal, state, and local safety requirements.
- Use appropriate personal protective equipment (PPE) and follow safe work practices.
- Properly use, label, store, and dispose of maintenance materials and chemicals.
- Maintain awareness of potential safety hazards and immediately report unsafe conditions.
- Use appropriate barricades and warning signage when performing work that may create a hazard.
- Follow established emergency procedures and assist during building emergencies as directed.
- Report accidents, injuries, property damage, leaks, electrical concerns, or other hazardous conditions immediately.
Inventory & Tools
- Maintain tools, equipment, supplies, and materials in an organized and secure manner.
- Monitor inventory levels and communicate supply needs to the Maintenance Supervisor.
- Use materials efficiently and help minimize unnecessary waste.
- Maintain maintenance storage rooms, workshops, and mechanical areas in a clean and organized condition.
- Report damaged or missing tools and equipment.
Requirements
- Previous experience as a Maintenance Technician, Building Engineer, Facilities Technician, Apartment Maintenance Technician, Hotel Maintenance Technician, or similar position preferred.
- Experience working in a condominium, luxury high-rise, hotel, resort, commercial building, or residential community strongly preferred.
- General knowledge of plumbing, electrical, HVAC, carpentry, painting, drywall, and building maintenance.
- Ability to troubleshoot basic mechanical and building-related issues.
- Strong attention to detail and commitment to quality workmanship.
- Strong customer service and communication skills.
- Ability to prioritize multiple work orders and respond appropriately to urgent maintenance situations.
- Ability to work independently and as part of a property maintenance team.
- Basic computer skills and ability to use electronic work-order or maintenance systems preferred.
- Relevant technical certifications or licenses are a plus and must be maintained as required by applicable law.
Preferred Skills & Certifications
- HVAC certification or experience preferred.
- Pool maintenance experience or certification preferred.
- Electrical, plumbing, or building maintenance experience preferred.
- EPA certification preferred where applicable.
- CPR/AED and First Aid certification preferred.
- Experience with building automation, access-control, or preventive maintenance systems is a plus.
Physical Requirements
- Ability to stand, walk, bend, stoop, kneel, climb, reach, push, and pull as required.
- Ability to lift and carry tools, equipment, supplies, and materials.
- Ability to climb ladders and safely access areas necessary to perform assigned maintenance duties.
- Ability to work in mechanical rooms, garages, outdoor areas, and other property locations.
- Ability to work in varying temperatures and weather conditions when required.
- Ability to respond to emergency maintenance situations when necessary.
Professional Standards
The Maintenance Technician is expected to demonstrate professionalism, reliability, integrity, accountability, technical competence, and exceptional customer service .
Because this position works directly within a luxury residential community, the Maintenance Technician must maintain a professional appearance and demeanor and take pride in the quality of completed work. All repairs, inspections, and maintenance activities should be performed with attention to detail and with minimal disruption to residents and guests.
Additional Responsibilities
- Assist with emergency response and after-hours maintenance situations as assigned.
- Assist with property inspections and preventive maintenance programs.
- Coordinate with Security, Housekeeping, Property Management, vendors, and other departments as needed.
- Assist contractors and outside service providers with access to appropriate areas of the property.
- Maintain professional relationships with residents, guests, vendors, and team members.
- Perform other maintenance-related duties and responsibilities as assigned by the Maintenance Supervisor or Property Management.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.