BI Functional Analyst

Job Title:
BI Functional Analyst

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.
Location: Denver, CO

Hybrid-onsite 3 days a week

The Business Intelligence Business Analyst serves as a strategic liaison between business stakeholders, Business Process Owners, and the IT Business Intelligence team. In this role, you will translate complex business needs into clear functional, reporting, and analytics requirements that support scalable BI solutions and measurable business value.

This is an ideal opportunity for a highly analytical, business-minded professional who understands data, reporting platforms, stakeholder engagement, and the importance of connecting business objectives with technology-enabled outcomes.

Responsibilities

- Serve as the primary interface between business users, Business Process Owners, and IT Business Intelligence teams.
- Build trusted relationships with functional leaders across Sales, Finance, Operations, Supply Chain, Marketing, and other business units.
- Understand end-to-end business processes and identify opportunities to improve reporting, analytics, and decision-making.
- Facilitate workshops, requirements-gathering sessions, stakeholder interviews, and business process discussions.
- Challenge and refine business requirements when needed to promote scalable, standardized, and sustainable BI solutions.
- Gather, analyze, document, and prioritize business requirements across reporting and analytics initiatives.
- Translate business needs into functional specifications, user stories, business rules, KPIs, metrics, calculations, and reporting logic.
- Create clear process flows, use cases, data mappings, and functional documentation.
- Ensure requirements are complete, testable, aligned to business objectives, and ready for technical delivery.
- Collaborate with BI Developers, Data Engineers, Architects, Product Owners, and other technical teams to design reporting and analytics solutions.
- Participate in solution design discussions to ensure business and functional requirements are accurately reflected in technical designs.
- Review dashboards, reports, and analytics solutions for usability, accuracy, consistency, and business value.
- Promote the reuse of existing data assets, common business definitions, and standardized reporting practices.
- Analyze source systems, data flows, and data transformations to support accurate reporting outcomes.
- Perform data analysis to validate business requirements and confirm reporting logic.
- Identify data quality issues and partner with Data Governance and IT teams to support resolution.
- Ensure reports and dashboards accurately reflect approved business definitions, KPIs, and metrics.
- Develop test scenarios, business validation criteria, and UAT support materials.
- Coordinate and support User Acceptance Testing, including defect tracking and resolution follow-up.
- Validate that delivered BI solutions meet business expectations and agreed requirements.
- Support rollout, change management, and adoption of new BI solutions.
- Conduct demonstrations, user training, and knowledge-sharing sessions.
- Develop user documentation and training materials to enable effective use of dashboards, reports, and self-service analytics.
- Work closely with Product Owners and Project Managers to prioritize requirements, manage backlogs, and respond to changing business priorities.
- Provide status updates, communicate risks, and support delivery within agreed scope and timelines.

Qualifications

- 10+ years of experience as a Business Analyst, Functional Analyst, BI Analyst, or similar role.
- Demonstrated experience partnering with business stakeholders, Business Process Owners, and cross-functional teams.
- Strong understanding of Business Intelligence, reporting, data analytics, KPIs, metrics, and business process analysis.
- Experience with reporting and visualization platforms such as Power BI, OBIEE, Tableau, or Qlik.
- Advanced SQL skills and strong knowledge of relational database management concepts.
- Expert-level proficiency in Microsoft Excel.
- Strong analytical, problem-solving, communication, facilitation, and documentation skills.
- Experience defining business rules, reporting logic, data mappings, functional specifications, and user stories.
- Ability to translate complex business needs into clear, actionable requirements for technical teams.
- Experience supporting UAT, business validation, defect resolution, and solution adoption.
- Experience with modern data platforms such as Azure, Databricks, Snowflake, or Microsoft Fabric.
- Experience with ERP systems such as Oracle, SAP, or Microsoft Dynamics.
- Ability to manage multiple priorities, communicate effectively with diverse stakeholders, and contribute to successful project delivery.

The base salary range for this position is $92,000 - $135,000 a year, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is 11/16/2026.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Hybrid

#Concentrix

#DenverCO

Old Job Des: Position Summary

The Business Intelligence (BI) Business Analyst serves as the liaison between business stakeholders, Business Process Owners (BPOs), and the IT Business Intelligence team. This role is responsible for understanding business processes, translating business needs into clear functional and reporting requirements, ensuring alignment between business objectives and technical solutions, and supporting successful delivery of BI initiatives.

The ideal candidate combines strong business acumen with analytical thinking and a solid understanding of data, reporting, and business intelligence platforms.

Key Responsibilities

Business Partnership & Stakeholder Management

- Act as the primary interface between business users, BPOs, and IT BI teams.
- Build strong relationships with functional leaders across Sales, Finance, Operations, Supply Chain, Marketing, and other business units.
- Understand end-to-end business processes and identify reporting and analytics opportunities.
- Facilitate workshops, requirement gathering sessions, and stakeholder interviews.
- Challenge business requirements when necessary to ensure scalable and standardized solutions.

Business & Functional Analysis

- Gather, analyze, document, and prioritize business requirements.
- Translate business requirements into functional specifications and user stories.
- Define business rules, KPIs, metrics, calculations, and reporting logic.
- Create process flows, use cases, data mappings, and functional documentation.
- Ensure requirements are complete, testable, and aligned with business objectives.

BI Solution Design

- Collaborate with BI developers, Data Engineers, Architects, and Product Owners to design reporting and analytics solutions.
- Participate in solution discussions to ensure functional requirements are accurately translated into technical designs.
- Review dashboards, reports, and analytics for usability and business value.
- Promote reuse of existing data assets and standardized reporting.

Data Analysis & Validation

- Understand source systems, data flows, and data transformations.
- Perform data analysis to validate business requirements.
- Identify data quality issues and work with Data Governance and IT teams to resolve them.
- Ensure reports accurately reflect business definitions and KPIs.

Testing & User Acceptance

- Develop test scenarios and business validation criteria.
- Coordinate and support User Acceptance Testing (UAT).
- Validate delivered solutions meet business expectations.
- Track defects and coordinate resolution with development teams.

Change Management & Adoption

- Support rollout of new BI solutions.
- Conduct demonstrations and user training.
- Develop user documentation and training materials.
- Promote adoption of dashboards, reports, and self-service analytics.

Project Delivery

- Work closely with Product Owners and Project Managers to prioritize requirements.
- Manage requirement backlogs and changing business priorities.
- Provide status updates and communicate risks to stakeholders.
- Ensure projects are delivered within agreed timelines and scope.

Required Qualifications

- 10+ years of experience as a Business Analyst, Functional Analyst, or BI Analyst.
- Experience working with business stakeholders and cross-functional teams.
- Strong understanding of Business Intelligence and data analytics concepts.
- Experience with reporting platforms such as Power BI, OBIEE, Tableau, or Qlik.
- Advanced SQL , relational databases management and expert in MS Excel.
- Strong analytical, communication, and documentation skills.
- Experience with modern data platforms such as Azure, Databricks, Snowflake, or Microsoft Fabric.
- Experience with ERP systems such as Oracle, SAP, or Microsoft Dynamics.

Location:
USA Denver - 707 17th Street

Language Requirements:

Time Type:
Full time

Benefits:

For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.

​ Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·     English

·    Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected] .  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE