About this role
About the Memphis Redbirds:
The Memphis Redbirds, Triple-A affiliate of the St. Louis Cardinals, deliver top-tier baseball and unforgettable fan experiences at AutoZone Park. With a strong tradition of success and community engagement, the Redbirds remain a centerpiece of Memphis sports. As part of Diamond Baseball Holdings (DBH), the Redbirds are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.
About Diamond Baseball Holdings:
Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.
With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.
Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.
Position Summary:
The Memphis Redbirds are looking for an outgoing and energetic person to provide excellent guest service experiences at AutoZone Park. AutoZone Park has a reputation of providing a great fan experience and the ideal candidate will maintain current standards while constantly seeking to improve the fan experience. The ideal candidate must be willing to work extended hours as required, including nights, weekends, and holidays.
Job Functions:
- Recruit, hire, train, and schedule gameday staff including ushers, ticket takers, guest services representatives, team attendants, and interns.
- Set up events in payroll system and approve gameday employee hours.
- Develop and enforce gameday staff policies and procedures.
- Compile information for and write game day information guide for distribution to all stadium employees.
- Assist with the scheduling of police, EMTs, janitorial staff, and other third-party contractors for all events. Act as liaison to those entities before and during events.
- Order, distribute, and manage inventory of all gameday staff uniforms.
- Assist with putting on and removing the playing field tarp, including on nights, weekends, and holidays.
- Act as the stadium operations point of contact during events held at the stadium when assigned and address any issues that arise.
- Other duties as assigned.
Qualifications
Qualifications:
- Bachelors degree in hospitality, sports management, or related field is required
- 2-3 years of guest services experience is required
- 2-3 years of managerial experience is preferred
- Strong leadership and organizational skills and ability to function in a fast-paced environment
- Strong written and oral communication skills
- Availability to work outside traditional business hours, including nights, weekends, and holidays is required
- Ability to speak Spanish will be considered a plus