About this role
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About this opportunity:
We are looking for an experienced leader to join our Managed Services Customer Leadership Team (MSCLT) as Head of Core Network Optimization & Service Improvement. You will secure the operational and financial performance of the Managed Services assignment by leading optimization, performance management and continual service improvement across the customer Core Network, and by managing the applicable WLAs and OLAs with delivery organizations.
What you will do:
• Lead the end-to-end Core Network optimization and Service Improvement function across CS Core, PS Core/EPC, IMS, 5G Core, Subscriber Data Management, Signaling and relevant VAS domains.
• Own the Service Improvement Plan, including prioritization, governance, execution tracking, benefit realization and closure of improvement initiatives.
• Monitor and improve contractual KPIs, SLAs, WLAs and OLAs; drive Core Network performance analysis, capacity assessment, parameter optimization and resilience.
• Manage delivery performance across the Managed Services team, delivery units, IS/IT, third-party suppliers and the customer; lead performance and Service Improvement governance meetings.
• Turn recurring incidents, complaints and Problem Management findings into measurable improvement actions; drive analytics, automation and AI/ML use cases for proactive assurance.
• Support add-on sales and pre-sales opportunities in cooperation with Key Account Managers and solution teams.
• Lead, coach and develop the Core Network optimization and Service Improvement team.
The skills you bring:
• Bachelor's or Master's degree in Telecommunications, Electronics, Computer Engineering, Information Technology or equivalent.
• 10+ years in telecom, with substantial experience in Core Network optimization, performance management, Service Improvement or Managed Services delivery, including capacity, Problem Management and supplier management.
• Domain experience in CS Core, PS Core/EPC, IMS, 5G Core, SDM, Signaling and VAS, with good knowledge of 3GPP architectures and protocols (SS7/SIGTRAN, Diameter, SIP, GTP).
• Proven customer-facing leadership, multi-vendor coordination and commercial awareness of Managed Services commitments.
• Strong analytical and decision-making skills, executive-level communication, and the ability to influence across organizational boundaries.
Additional Requirements:
• Experience in data analytics, automation and performance reporting (AI/ML exposure is an advantage), with a Service Improvement, operational excellence and customer-experience orientation.
Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 793735