About this role
The Team Leader is responsible for providing administrative, analytical, and business support for the Consultative Analytics (CONAN) Team of Crawford's Global Business Service Center. This team is composed of technical, analytical, and knowledge-based workers.
- Bachelor's Degree (Four-year college course).
- At least two (2) years equivalent work experience as team lead.
- Ability to develop, implement and assess performance metrics.
- Proven record of boosting team performance and employee retention rates.
- Advanced computer skills and ability to work well under pressure individually and as part of a team.
- Responsible, calm and are able to plan and prioritize his/her work and other people's daily activities.
- Excellent communication and interpersonal skills with people at all levels.
- Proficiency of the English language, both in verbal and written.
- Strong customer orientation, active listening, and excellent phone handling skills.
- Demonstrates analytical thinking and effective conflict resolution skills.
- Ability to implement standards and procedures for security and performance management.
- Ability to multi-task, prioritize and manage own work and others' effectively.
- Demonstrate leadership with capability to motivate and inspire.
- Demonstrates initiative and implements changes to drive operational effectiveness and efficiency.
- Interpersonal skills - Ability to work independently and as a team member.
- Keen attention to details with regards to own work and of team members.
- Maintains high degree of professionalism and confidentiality.
- Ability to work all overtime holidays and weekends when operational requirements necessitate.
- Ability to make decisions in accordance with operating policies and practices.
- Must be able to work well unsupervised as well as supervise others, follow verbal and written instructions, work independently and pay close attention to details.