About this role
B2B Contract
Salary range: 122-160 PLN/H
We are looking for a Senior Business Analyst Consultant who will work on a banking project in a field of a retail investment products.
Your duties:
- Analysis and design of digital processes and customer journeys for retail investment products, including equities, ETFs, investment funds, investment advisory and Wealth Management services.
- Design and optimisation of mobile and self-service investment processes, ensuring an intuitive and efficient customer experience.
- Analysis of business requirements related to digital investment onboarding, account opening, product selection and investment servicing.
- Gathering and translating stakeholder needs into business requirements, user stories and acceptance criteria.
- Mapping and optimisation of end-to-end customer journeys, identifying pain points, process gaps and opportunities for automation or simplification.
- Close cooperation with UX/UI designers and backend development teams to ensure that business requirements are reflected in both the customer experience and underlying system capabilities.
- Supporting the design of digital solutions compliant with relevant MiFID requirements, particularly where regulation impacts onboarding and the digital sale of investment products.
- Supporting backlog refinement, prioritisation and product development throughout the delivery lifecycle.
- Participation in solution validation and acceptance to ensure that implemented functionality meets both business and end-user needs.
- Cooperation with stakeholders from banks, brokerage firms and investment fintechs, particularly in projects focused on modern digital investment platforms and retail investment services.
Requirements:
- Min. 5 years of experience in a Business Analyst role
- Strong banking domain experience (especially in the field of investments, retail banking)
- Ability to independently manage an analysis workstream and deliver high-quality outputs.
- Strong stakeholder management and workshop facilitation skills.
- Confidence working directly with clients and presenting recommendations.
- Ability to structure ambiguous problems and turn them into clear next steps.
- Fluent Polish
- Good English and strong communication skills.
- Experience working with technology and delivery teams in Agile environments.