Receptionist, Facilities Coordinator

JLL empowers you to shape a brighter way .

Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall

The Front Office Executive (FOE) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. FOE’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.

Site Operations:

- Create a comfortable, welcoming, and hospitable experience for employees and their guest.
- Boost agility in the workplace by managing up-to-date visitor information.
- Handle internal & external calls and correspondence
- Anticipate client needs through observation to create memorable experience.
- Adhoc responsibilities assigned by Assistant Facilities Manager.

Customer Service:

- Foster a sense of community and create happiness at work for our team, our client, and their guest.
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
- PO & Invoice Processing: Execute Purchase Order receiving processes; verify invoice amounts, company details, and tax types against PO records before submitting to AP systems.
- Inventory Management: Oversee procurement and distribution of office supplies, tea break items, drinking water, and emergency kits.
- Conduct monthly stock checks and replenishment planning.
- Expense Reconciliation: Handle rent, property management, utility, and parking fee confirmations. Process recharge fees for courier services and shared amenities (umbrellas/EV charging).

Front Desk & Employee Experience:

- Reception Service: Provide professional reception for external visitors, interviewees, and new hires. Manage visitor registration via CTC system, guide guests to appropriate areas, and coordinate with hosts.
- Communication Hub: Answer incoming calls regarding product inquiries, business cooperation, or internal transfers. Maintain accurate logs of call volumes and categories.
- Meeting Room Logistics: Coordinate room bookings for sales engineers and client meetings. Track hourly usage statistics vs. system reservations to optimize space utilization.
- Showroom & Events: Conduct guided tours of the company showroom/exhibition area. Support scientific summer camp activities and large-scale corporate events by arranging catering, seating layouts, and AV setups.

Visitor Management:

- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of our client’s facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.

Facility Management & Vendor Oversight:

- Environment Control: Conduct daily inspections of public areas, sample rooms, and cleaning quality. Ensure proper waste disposal and maintain cleanliness standards in shared spaces.
- Maintenance Coordination: Act as the primary liaison with Property Management for building repairs. Triage issues, schedule professional technicians, supervise on-site work to minimize disruption, and verify completion.
- Courier & Logistics: Manage domestic and international courier shipments. Print labels, track deliveries, notify employees upon arrival, and reconcile monthly courier bills.

Reporting & Administrative Support:

- Data Analytics: Compile monthly reports on visitor traffic, phone answer rates, meeting room usage, and expense summaries. Prepare " Monthly Review" presentations for senior management.
- Onboarding Support: Assist with new employee induction logistics, including locker assignment, badge issuance, and orientation guidance.
- Event Support: Provide ad-hoc support for unexpected incidents and assist in organizing company-wide activities.

Concierge Service:

- Concierge service with local expertise and insider knowledge.
- Manage transportations request from visitors and employees.

Corrigo System:

- Support on site WO in Corrigo
- Support AFM to keep WO in SLA to ensure KPI score

Candidate Specification:

- Associate degree or above; major in Business Administration, Hospitality, or related fields.
- Minimum of 2–3 years of experience in in administrative roles within multinational corporations (MNCs), preferably with exposure to facility coordination.
- Proficient in Microsoft Office Suite (Excel for data tracking, PowerPoint for reporting).
- Familiarity with procurement systems and expense reimbursement platforms.
- Basic understanding of facility maintenance workflows and vendor SLA management.
- Exceptional interpersonal skills with a focus on delivering a warm, professional welcome to all stakeholders.
- Ability to balance reactive tasks (visitor reception, repairs) with proactive duties (procurement planning, reporting).
- Rigorous approach to financial data accuracy (invoices, EPRs) and physical environment standards.
- Capable of resolving minor facility issues independently and escalating complex matters appropriately.

Location:

On-site –Chengdu, SC

Job Tags:

Facility Operations, Guest Service

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China .

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.