About this role

Job ID:
44728

Job Title:
Client Operations Manager Inspection Services

Job Type:
Employee Regular

Business Area:
Client Management

Country:
India (IN)

Location:
LRQA - Mumbai -Solitaire Corpora

Client Operations Manager Inspection Services

Note: This role is based in Mumbai on hybrid basis.

Role Purpose: The purpose of this role is to lead and develop Inspection Services Client Operations team across Australia/New Zealand(ANZ), South-Asia Sub-Continent(SASC) and South-East Asia(SEA) in their execution of our business strategy, to ensure a positive customer journey, from planning to certification production through to invoice and AR collections.

Key responsibilities:

- Lead, develop and engage the Client Operations team through effective recruitment, performance management, succession planning and development.

- Oversee end-to-end service delivery, from planning and resource allocation through certification and invoicing, ensuring agreed SLAs are achieved.

- Optimise operational capacity and resources, balancing internal teams and subcontractors while considering competencies, utilisation and travel.

- Ensure excellent customer experience by managing complex client needs, escalations, complaints and NPS follow-up.

- Drive continuous process improvement by identifying inefficiencies, simplifying ways of working and implementing changes that improve service, productivity and operational performance

- Drive consistent use of systems, processes and client-facing tools, including the portal, while identifying opportunities for continuous improvement.

- Ensure compliance with internal procedures, contractual requirements, budgets and cost controls.

- Lead operational change, coaching and knowledge-sharing initiatives that improve efficiency, productivity and overall business performance.

What you’ll bring:

- Degree or equivalent qualification / relevant experience.

- Strong TIC sector experience, specifically within inspection services.

- Proven experience leading and managing teams across multiple countries/regions, ideally within a matrix organisation.

- Strong track record in process improvement, simplifying processes and improving operational efficiency, productivity and service delivery.

- Experience managing end-to-end operations, including resource/capacity planning, utilisation and achievement of SLAs.

- Strong people leadership, including developing managers, performance management, succession planning and capability building.

- Experience managing budgets, costs, KPIs and operational performance.

- Strong commercial and customer focus, with experience managing complex customer requirements and escalations.

- Excellent communication and stakeholder management skills, with the ability to influence and collaborate across Operations, Sales and other functions.

Who are LRQA?

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

What We Offer:

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.

Pre-Employment Checks

If applicable for your region, country, location, or role type and you are external candidate who has been successful in securing a role with us, we may carry out pre-employment checks as part of our recruitment process, as permitted by local law. These may include/but not lmited to: verification of identity, right to work, employment history, education, and criminal records where applicable.

These checks are conducted by our trusted global screening partner, to ensure adherance to applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only for the purpose of your application.

For questions about the screening process speak directly with your recruiter and hiring team, and for data protection information please view our privacy policy.

At LRQA, we believe that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

One LRQA

We believe the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.