Planning and Customer Care Officer

Key Responsibilities

- Care for customers throughout the entire service journey, from quotation and contract management to audit planning, service completion, and certificate issuance.
- Act as the primary point of contact for customers, handling inquiries, requests, and complaints professionally while building strong customer relationships.
- Work closely with customers and auditors, using strong communication and problem-solving skills to explain complex topics clearly and find appropriate solutions.
- Plan, schedule, and confirm audit activities, ensuring alignment with customer needs, contractual requirements, applicable standards, and internal procedures.
- Maintain proactive communication with auditors, coordinating availability and assignments and resolving scheduling or capacity constraints.
- Manage customer portfolios, audit scheduling, and forward planning, ensuring timely service delivery and taking ownership of day-to-day planning decisions.
- Support the management of quotations, contracts, and renewals, coordinating with Sales, Technical, Finance, and other internal stakeholders.
- Maintain accurate information and high data quality in internal systems while keeping up to date with services, processes, and applicable certification requirements.

#Li-Hybrid

Qualification and Skills:
- Previous experience in Customer Care, Planning, Operations, or a similar service-oriented environment.
- Strong customer orientation and communication skills, with a proactive and solution-focused mindset.
- Excellent planning, organizational, and prioritization skills, with the ability to manage multiple customers, activities, and deadlines.
- Strong attention to detail and accuracy, particularly when handling customer, contractual, and planning information.
- Ability to take initiative, make decisions, and solve problems in a dynamic environment.
- Strong team player, able to collaborate effectively with customers, auditors, and different internal stakeholders.
- Good working knowledge of Microsoft Office, particularly Excel and Outlook.
- Previous experience with management system certification and ISO standards would be an advantage but is not essential.
- Fluent Spanish and good professional English - B1/ B2.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.