Spa Business Partner

Spa Business Partner | ELEMIS

Build partnerships. Inspire performance. Drive growth.

Department: UK Spa & Salon
Location: Field Based
Contract: Permanent, Full Time

Discover ELEMIS

At ELEMIS, luxury meets results. Combining the finest ingredients, advanced skincare science and expert knowledge, we create exceptional experiences that leave clients feeling confident, cared for and inspired.

As a Spa Business Partner at ELEMIS , you'll play a pivotal role in developing successful partnerships with our valued spa and salon accounts across the UK, working across both luxury and core segments.

As the primary contact for your designated region, you'll combine strategic account management, commercial coaching and brand expertise to elevate the guest experience, drive retail and treatment sales and maximise business performance. You'll also identify new opportunities to secure partnerships and expand our spa footprint.

Founded in 1989, ELEMIS is a global British luxury skincare brand and proud B Corp, blending nature's finest botanicals with advanced scientific innovation.

Your role in driving our success

You'll combine your commercial expertise, passion for skincare and relationship-building skills to maximise the performance and potential of your account portfolio.

From developing strategic business plans and coaching partner teams to identifying growth opportunities and securing new partnerships, you'll take ownership of driving success across your territory.

You'll take ownership of your commercial KPIs , using data, insight and strong partnerships to deliver sales growth, improve profitability and maximise retail and treatment opportunities.

As a trusted business partner and brand ambassador, you'll inspire our partners, champion ELEMIS standards and ensure every spa and salon delivers an exceptional brand experience.

Key Responsibilities

The impact you'll make
Drive commercial performance and business growth
- Achieve and exceed sales targets, profitability goals and commercial KPIs across your portfolio.
- Lead monthly business reviews, using sales data and insights to identify opportunities and improve performance.
- Develop commercially focused business, marketing, training and activation plans to drive retail and treatment sales.
- Identify opportunities to increase revenue, improve sell-through and maximise account potential.
- Work with spa leaders to implement initiatives and tools that drive incremental revenue across your territory.

Build strong and lasting partnerships
- Act as the primary contact for your designated accounts, delivering proactive, high-level support.
- Build trusted relationships with spa directors, owners and therapists to strengthen engagement and long-term loyalty.
- Conduct regular onsite visits to review performance, monitor standards and identify opportunities.
- Represent ELEMIS as a brand ambassador at client meetings, industry events and partner activities.
- Understand partner needs and tailor your approach to maximise commercial opportunities.
Elevate brand standards and partner performance
- Audit spa and salon locations to ensure compliance with ELEMIS brand, treatment and retail standards.
- Monitor partner websites, social media and premises to maintain consistent brand representation.
- Oversee promotional and marketing activity, ensuring brand consistency and return on investment.
- Train, coach and mentor partner teams on sales techniques, product knowledge, treatments and exceptional guest experiences.
- Deliver engaging workshops, training sessions and events to build confidence, knowledge and commercial performance.

Identify new opportunities and expand our partnerships
- Proactively identify, prospect and secure new spa, salon and wellness partnerships within your region.
- Deliver compelling business proposals and presentations that demonstrate the value of ELEMIS and align with partner objectives.
- Manage new business opportunities from initial prospecting through to partnership launch.
- Identify opportunities to expand our spa footprint and strengthen our position across luxury and core markets.

Champion sustainability and responsible business
- Ensure your activities contribute to ELEMIS' sustainability goals across our Climate, Biodiversity and People pillars.
- Champion sustainable messaging through partner education, training and brand awareness.
- Work with spa and salon partners to optimise order frequency, reducing packaging waste and associated emissions.
Is this you?

You're commercially driven, relationship-focused and passionate about the beauty and wellness industry. You thrive on building successful partnerships, inspiring others and turning opportunities into measurable results.

Confident using data to influence decisions and negotiating at all levels, you're motivated by developing new business and growing existing accounts. You take pride in representing a premium brand and delivering an exceptional ELEMIS experience.

You'll ideally bring:
- A minimum of 3 years' experience in sales, business development or regional management within the spa, beauty or wellness sector.
- A proven track record of winning and launching new business partnerships.
- Strong knowledge of skincare, treatments, spa operations and luxury retail environments.
- Excellent relationship-building, negotiation, presentation and influencing skills.
- Commercial awareness, with the ability to interpret sales data and turn insights into action.
- Experience coaching and training teams to improve performance and customer experience.
- A proactive, organised and results-driven approach to managing a regional portfolio.
- The flexibility and willingness to travel frequently and work independently in a field-based role.

Your future with ELEMIS

We want you to thrive, grow and feel recognised for the difference you make.

Enjoy a range of benefits

- Generous discounts on ELEMIS products and spa treatments, plus L'OCCITANE Group brands.
- 27 days' annual leave, plus your birthday off.
- Enhanced parental leave, income protection and life assurance.
- Company pension and Employee Assistance Programme.
- Cycle to Work Scheme, Season Ticket Loan and service awards.

Grow your expertise and shape your future

- Structured product, treatment, commercial and leadership training.
- Ongoing development to strengthen your business development, account management and coaching expertise.
- Career progression opportunities within ELEMIS and the wider L'OCCITANE Group.
- The opportunity to make a visible impact on strategic partnerships, regional performance and business growth.

Together, we belong

At ELEMIS, our people make us who we are. Justice, Equity, Diversity and Inclusion are central to our People Strategy. We're committed to creating a workplace where everyone feels valued, respected and empowered to thrive.

Through inclusive recruitment, fair progression and open dialogue, we encourage everyone to be themselves, share ideas and reach their potential.

We welcome applicants of all genders, backgrounds and experiences.

Build relationships. Inspire excellence. Shape our growth.