Retail Supervisor

We are seeking a Retail Supervisor to assist our Retail Management team in the management of our Exhibition pop-ups as well as any other retail outlets that may arise. This role includes leading the Retail Assistant team on shift and overseeing administrative tasks such as SalesVu POS reporting and stock management. When you are working, you will have management responsibility on evenings and weekends when the Retail Management team are not in the office.

Key Responsibilities

- Managing the day-to-day running of our Exhibition retail outlet and events, with lead responsibility on evenings and weekends when the Retail Management team are not working.
- Supporting with any other Retail project that may arise in conjunction with our cultural programme.
- Managing the team of Retail Assistants on shift, to ensure staff are effectively occupied and breaks taken on time with sufficient cover provided.
- Managing customer feedback, resolving situations or escalating where appropriate.
- Communicating relevant information and briefings to the team and relaying feedback to the Retail Management Team.
- Overseeing re-stocking of all retail outlets, managing goods-in and stock returns
- Where necessary, assisting with fulfilment of online shop orders and stockholding management via Shopify.
- Implementing excellent visual merchandising and display standards across all retail outlets, ensuring the space is kept clean and tidy with the same attention to detail from all retail team members on the shop floor.
- Ensuring the shop floor guidelines for best practice are adhered to by yourself and the retail team.
- Following the escalation procedures for any emergencies during a shift.
- Ensuring the team are welcoming and attentive to visitors’ needs, well presented at all times and provide an excellent level of customer experience, leading by example.

Skills, Knowledge and Expertise

Experience:
- Experience leading a team in a customer-facing retail environment, supervising staff across standard operations
- Experience using relevant retail-related IT systems such as POS Systems, Shopify and CRM systems (e.g. Tessitura)
- Experience in a customer-facing role, managing feedback and resolving difficult situations
- Experience with visual merchandising
- Experience in stock management
Skills:
- Excellent customer service skills
- Strong communication and leadership skills
- Awareness of Health and Safety and safeguarding procedures
- A proactive, hands-on approach, with ability to remain calm under pressure

Benefits

Mental Health & Wellbeing
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
Pension
- 3% employer 5% employee pension contributions *as long as criteria is met
Discounts, offers and free stuff!
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discount to local leisure centres