Ocean Freight Forwarder

About the role

As an Ocean Freight Forwarder, you will play an important role in connecting global supply chains and helping customers move goods efficiently across international and domestic markets. Working as part of a collaborative logistics team, you will coordinate shipments from origin to destination, ensuring that transportation, documentation, customs requirements, and customer expectations are managed effectively.

This role is essential to delivering a smooth, reliable shipping experience. By building strong relationships with customers, carriers, and logistics partners, you will help ensure shipments move on time, comply with regulations, and support business success. We welcome applicants from a variety of backgrounds who bring relevant skills, experience, and a commitment to continuous improvement.

How you will contribute

- Coordinate ocean freight shipments, including booking cargo space and arranging transportation solutions that meet customer requirements and service expectations.
- Prepare, review, and manage shipping documentation to support customs clearance, regulatory compliance, and accurate freight tracking.
- Collaborate with customs brokers, carriers, and logistics partners to ensure shipments comply with international trade regulations and move efficiently through the supply chain.
- Act as a key point of contact for customers by providing shipment updates, resolving queries, and delivering a positive customer experience.
- Work closely with internal and external stakeholders to optimize transportation processes, improve supply chain efficiency, and support cost-effective logistics solutions.
- Negotiate freight rates and service agreements with carriers and vendors while maintaining quality and reliability standards.
- Identify potential transportation, compliance, or operational risks and support the implementation of preventative and corrective actions.
- Use freight management systems and digital tools to monitor shipments, maintain accurate records, and provide visibility throughout the shipping process.
- Contribute to process improvements that enhance service quality, operational efficiency, and overall performance.

What you will bring

- Experience in freight forwarding, logistics, supply chain operations, or a related environment, with knowledge of ocean freight processes and documentation requirements.
- Understanding of international trade regulations, customs procedures, Incoterms, and import/export compliance requirements.
- Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
- Fluency in English, along with proficiency in freight management systems, Microsoft Office applications, and related logistics technology.
- Knowledge of Dutch, experience negotiating freight rates, and a continuous improvement mindset focused on delivering excellent customer service and practical solutions.

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