Medicare Sales Assistant

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

Responsibilities

- Handle a high volume of inbound phone calls and inquiries from Medicare-eligible individuals
- Qualify inbound leads by gathering key information such as eligibility, coverage needs, timing, and intent
- Answer basic, non-advisory Medicare questions in a compliant and customer-friendly manner
- Accurately document call details, lead information, and outcomes in internal systems
- Transfer qualified prospects to licensed Medicare agents for enrollment assistance
- Follow established scripts, workflows, and compliance guidelines
- Maintain professionalism, empathy, and clarity when speaking with seniors and caregivers
- Meet or exceed performance metrics related to call handling, lead quality, and successful handoffs
- Continuously build knowledge of Medicare basics, enrollment periods, and Plan Medicare’s services
- Collaborate closely with sales and operations teams to ensure a smooth customer experience

Qualifications

- 1–3 years of experience in inbound call handling, sales support, lead qualification, or customer-facing roles
- Strong verbal communication skills and comfort speaking on the phone for extended periods
- Ability to quickly build rapport and ask effective qualifying questions
- Highly organized with strong attention to detail
- Basic computer proficiency and ability to learn CRM and call systems
- Interest in healthcare, insurance, or sales development
- Medicare or health insurance experience is a plus, but not required
- Insurance license not required for this role
- Bachelor’s degree (or equivalent experience) preferred

Compensation

- Base Pay: $28/hr
- This is a non-commissioned role.
- This position does not involve closing sales or enrolling beneficiaries.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected] .

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.