Delivery Account Operations Associate

- emergiTEL is hiring a Delivery Account Operations Associate Tier 1 for our client in the Education industry.

1 year contract
Compensation: 25/hr-31.23/hr inc
Location: 200 King St. East, Toronto, Ontario, Canada M5A 3W8
Job Description
About the Role The Delivery Account Operations Associate Tier 1 supports mailroom, shipping, document preparation, and imaging operations for our education client. The successful candidate will deliver high-quality service, support operational efficiency, and contribute to service excellence.
Key Responsibilities
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- Deliver services in accordance with established Service Level Agreements (SLAs) and Statements of Work (SOWs).

- Resolve customer issues and escalations or escalate them appropriately.

- Perform quality checks to ensure accuracy and compliance with standards.

- Follow all safety, security, and operational procedures.

- Work independently and collaboratively within a team environment.

- Provide coverage for absent team members as required.

- Perform additional duties assigned by management.

Mail and Shipping
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- Receive, sort, process, and distribute mail, packages, and supplies.

- Notify recipients of deliveries as required.

- Complete scheduled mail runs and package pickups.

- Process outgoing mail and courier shipments using the most efficient and cost-effective methods.

- Track, trace, and resolve shipping and courier issues.

- Operate, clean, and maintain mailroom and shipping equipment.

- Coordinate with third-party vendors for equipment service when required.

Document Preparation
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- Validate and reconcile incoming boxes and files.

- Prepare documents for scanning by removing staples, clips, bindings, and other materials.

- Scan and track box barcodes using handheld scanners.

- Insert separator sheets to ensure proper document indexing.

- Identify oversized and undersized documents requiring special handling.

- Escalate production exceptions to the team lead.

Imaging and Scanning
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- Operate high-speed scanning equipment to convert physical documents into digital formats.

- Conduct image quality reviews to identify:

Double feeds

- Folded corners obscuring content

- Poor image contrast or threshold issues

- Barcode separator processing errors

- Convert scanned documents, microfilm, and microfiche according to client requirements.

Required Skills and Qualifications
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- Strong attention to detail.

- Excellent communication and customer service skills.

- Professionalism, punctuality, and adherence to workplace policies.

- Experience with mail services, print production, or document management environments.

- Strong technical aptitude and ability to learn equipment and systems.

- Ability to work independently and within a team.

- Graphic design experience is considered an asset.

Physical Requirements
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- Ability to sit and stand for extended periods.

- Ability to lift up to 50 lbs.

Work Arrangement
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- On-site position.

- Monday to Friday, 8:00 AM to 4:30 PM.

- Business casual dress code.