Programme Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

## Department Overview
At Motorola Solutions, we help people be their best in the moments that matter, united by our mission of "Solving for safer." Our International Mobile Applications organisation builds mission-critical software solutions that serve emergency first responders across public safety agencies worldwide. Deployed across client, server, and web environments, our applications support hundreds of thousands of police officers, firefighters, and paramedics every day to help improve emergency response.

Within this organisation, our Pronto team is the largest supplier of mobile policing applications in the UK, providing software to half of the UK's 45 police forces and supporting roughly 70,000 officers daily. Based in the West End of Glasgow with around 80 team members, Pronto began in 2002 as Kelvin Connect, a spin-out from the University of Glasgow, and continues to grow as part of Motorola Solutions across the UK and beyond.
## Job Description

As a Programme Manager reporting to the Head of Deployment & Engineering, you will lead multiple cross-functional Software Deployment Teams responsible for customizing, configuring, and integrating our Pronto solution into each police force's command, control, and records management ecosystems. Working in a people-first culture where everything starts with our people, you will empower your teams to innovate what's next while serving as the primary executive escalation point and trusted partner for senior customer stakeholders across UK policing.

Success in this role requires seasoned commercial software delivery gravitas, stakeholder diplomacy, and the ability to navigate high-stakes customer conversations with confidence and clarity. While a Bachelor's degree provides a strong foundation, we value equivalent practical experience in leading complex software delivery programs. This role is based in our Glasgow hub with flexibility for UK-based hybrid work (including monthly visits to the Glasgow office) and regular travel across the UK to meet with customer project boards.

Key Responsibilities

Customer Partnership & Stakeholder Diplomacy

- Act as the primary escalation point for police force customers, resolving complex delivery challenges and aligning senior stakeholder expectations
- Organize and lead regular customer project board meetings to build lasting rapport and champion new sales or expansion opportunities
- Oversee contractual commitments, professional services utilization, and accurate customer invoicing across multiple active deployments

Programme & Software Delivery Governance

- Guide multiple Software Deployment Teams in configuring, integrating, and delivering Pronto releases at a sustainable pace and high quality standard
- Partner with Technical Project Managers to analyze customer requirements, refine product backlogs, and maintain transparent customer documentation
- Champion Agile delivery best practices across squads while upholding rigorous software quality and release governance procedures

People Leadership & Team Operations

- Provide direct line management, coaching, and career development for Senior Technical Project Managers and Deployment Engineering Managers
- Exercise indirect line management and operational leadership across Technical Project Managers, Software Engineers, and Test Engineers within your squads
- Lead recruitment, interviewing, and onboarding efforts to scale deployment capability and nurture future program leaders

Basic Requirements

- Bachelor's Degree
- Extensive, proven experience managing commercial software delivery in complex, delivery-driven environments using Agile methodologies (Scrum, Kanban, SAFe, or hybrid Agile)
- Must meet NPPV3 security clearance requirements (requires continuous UK residency for the last three years)

Technical Expertise

- Agile Delivery & Backlog Management to lead cross-functional software squads, guide backlog refinement, and facilitate Agile ceremonies
- Software Deployment & Integration to oversee client, server, and database solution rollouts into complex third-party customer environments
- Commercial & Service Governance to analyse professional services utilization, contractual milestones, and customer reporting

Professional Experience

- Stakeholder Diplomacy & Escalation Management to navigate high-stakes discussions and align expectations with senior external clients
- Multi-Team People Leadership to directly manage Senior Technical Project Managers and Deployment Engineering Managers while indirectly leading broader delivery squads
- Executive Communication to articulate complex technical and delivery trade-offs clearly to both engineering teams and customer project boards

Preferred Qualifications (Optional)

- Bachelor's degree in Computer Science, Software Engineering, or a related technical or management discipline
- Agile certifications such as Professional Scrum Master (PSM I/II), Certified ScrumMaster (CSM), PMI-ACP, or SAFe Agilist
- Proven experience leading, coaching, and motivating remote or hybrid software delivery teams
- Familiarity with Azure DevOps and modern software delivery lifecycles

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

- Competitive salary and bonus schemes
- Two weeks additional pay per year (holiday bonus)
- 25 days holiday entitlement + bank holidays
- Attractive defined contribution pension scheme
- Private medical insurance
- Employee stock purchase plan
- Flexible working options
- Life assurance
- Enhanced maternity and paternity pay
- Career development support and wide ranging learning opportunities
- Employee health and wellbeing support EAP, wellbeing guidance etc
- Carbon neutral initiatives/goals
- Corporate social responsibility initiatives including support for volunteering days
- Well known companies discount scheme

Ready to lead mission-critical software deployments supporting 70,000 UK police officers every day? Apply now.

#LI-NW1 #ProgrammeManager #SoftwareDelivery #AgileDelivery #PublicSafetyTech #GlasgowJobs #MotorolaSolutions #SolvingForSafer

## Travel Requirements
Under 10%
## Relocation Provided
None
## Position Type
Experienced

## Referral Payment Plan
Yes

## Company
Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.