Air Logistics Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Operational Care Specialist, you will help coordinate air freight shipments from booking through delivery while ensuring shipments move accurately, efficiently, and on time. You will work closely with carriers, partners, gateways, warehouses, customs teams, Customer Care, and other internal stakeholders to manage shipments, resolve operational issues, and maintain accurate shipment visibility.

This is a full-time, permanent, onsite position based in Los Angeles, California. There are two openings available. The team supports around-the-clock operations, so flexibility with work schedules and shift coverage is important.

## How you create impact

You will manage the operational movement of air freight shipments while ensuring customer requirements, regulatory standards, and internal service expectations are met.

- Coordinate air freight shipments from booking through final delivery
- Execute bookings with carriers, partners, and gateways and secure capacity as needed
- Prepare and maintain required shipment documentation and operational data
- Monitor shipments closely and provide accurate, timely updates within internal systems
- Identify shipment deviations, delays, documentation issues, or other operational concerns and work toward resolution
- Coordinate with gateways, warehouses, customs teams, carriers, suppliers, and other operational partners
- Review shipment instructions and escalate discrepancies involving routing, transit times, rates, regulatory requirements, or other operational details
- Monitor carrier and vendor performance and communicate concerns when service commitments are not being met
- Maintain accurate shipment costs and operational information to support invoicing and profitability
- Partner with Customer Care and Revenue Care teams to ensure service commitments are met
- Support process improvement, automation, and efficient use of operational systems
- Take ownership of assigned shipments and ensure tasks are completed accurately and on time

## What we would like you to bring

You bring air freight or freight forwarding experience, strong operational judgment, and the ability to manage multiple shipments and priorities in a fast-paced environment. You communicate clearly, take ownership of your work, and know how to coordinate across multiple teams when problems arise.

- 2–3 years of freight forwarding, air freight, logistics, or 3PL experience
- Working knowledge of air freight operations and transportation processes
- Experience coordinating shipments, bookings, documentation, carriers, or operational partners
- Ability to identify shipment issues and work proactively toward resolution
- Strong communication and relationship-management skills
- Ability to work effectively with internal teams, carriers, suppliers, and other external partners
- Strong organization, time management, and prioritization skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Strong attention to detail and commitment to accurate shipment information
- Team-oriented approach with a strong sense of ownership and accountability
- Ability to remain flexible and adapt to changing operational needs and schedules
- Knowledge of air freight regulatory requirements and industry standards is preferred
- Experience with freight forwarding or transportation management systems is preferred

## What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

The hourly pay range for this position is $29.00 to $33.00 per hour and is eligible for overtime based on business needs. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary within the range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.