Air Logistics Import Hub Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Import Hub Operational Care Specialist, you will help coordinate air freight shipments from arrival through final delivery while ensuring shipments move accurately, efficiently, and on time. You will work closely with gateways, carriers, warehouses, customs teams, Customer Care, and other internal stakeholders to manage import shipments, resolve operational issues, and maintain accurate shipment visibility.

This is a full-time, permanent, onsite position supporting import operations within a high-volume technology and semiconductor environment.

## How you create impact

You will manage the operational movement of air import shipments while ensuring customer requirements, regulatory standards, and internal service expectations are met.

- Coordinate air import shipments and operational activities from arrival through final delivery
- Execute required bookings and coordinate with carriers, gateways, warehouses, customs teams, and other operational partners
- Prepare, review, and maintain shipment documentation and operational data
- Monitor shipments closely and provide accurate, timely updates within internal systems
- Identify shipment deviations, delays, documentation issues, or other operational concerns and work proactively toward resolution
- Review shipment instructions and escalate discrepancies involving routing, transit times, rates, regulatory requirements, or other operational details
- Coordinate with Customer Care and internal stakeholders to ensure customer-specific requirements are met
- Monitor carrier, supplier, and operational partner performance and escalate service concerns when necessary
- Maintain accurate shipment cost and operational information to support invoicing and profitability
- Support process improvement, automation, and effective use of operational systems
- Partner with Sales and Customer Care teams during account implementation and operational transitions
- Take ownership of assigned shipments and ensure tasks are completed accurately and on time

## What we would like you to bring

You bring air freight or freight forwarding experience, strong operational judgment, and the ability to manage multiple shipments and priorities in a fast-paced environment. You communicate clearly, take ownership of your work, and know how to coordinate across multiple teams when challenges arise.

- 2–3 years of freight forwarding, air freight, logistics, or 3PL experience
- Working knowledge of air freight import operations and transportation processes
- Experience coordinating shipments, documentation, gateways, carriers, warehouses, customs teams, or other operational partners
- Ability to identify shipment issues and work proactively toward resolution
- Strong communication and relationship-management skills
- Strong organization, time management, and prioritization skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Strong attention to detail and commitment to accurate shipment information
- Team-oriented approach with a strong sense of ownership and accountability
- Ability to remain flexible and work effectively under pressure
- Knowledge of air freight regulatory requirements and industry standards
- Experience supporting technology, semiconductor, or other time-sensitive customer accounts is preferred
- Experience with freight forwarding or transportation management systems is preferred

## What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

The hourly pay range for this position is $29.00 to $33.00 per hour and is eligible for overtime based on business needs. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary within the range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.