Federal Government Delivery Manager

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Federal Government Delivery Manager, you will provide strategic leadership and oversight to ensure the efficient and effective delivery of services and technology to clients. You will establish policies, procedures, and quality standards to drive high service performance and exceptional results. Your primary responsibilities will include: • Drive Service Excellence: Establish policies, procedures, and quality standards to drive high service performance, ensuring efficient and effective delivery of services and technology to clients. • Monitor Team Performance: Track team progress, gather customer feedback, and identify areas for process improvements to optimize service delivery outcomes. • Optimize Service Delivery: Leverage tools such as project management software and service management platforms to streamline service delivery, remove obstacles, and deliver exceptional results. • Ensure Client Satisfaction: Gather customer feedback to understand client needs and preferences, informing process improvements and service delivery enhancements. • Develop Strategic Plans: Develop and implement strategic plans to drive service performance, ensuring alignment with client needs and business objectives. • Strategic Leadership Experience: Deep expertise in leading the delivery of managed services, with a proven track record of providing strategic leadership and oversight to ensure efficient and effective service delivery. • Service Management Expertise: Experience with establishing policies, procedures, and quality standards to drive high service performance, ensuring alignment with client needs and business objectives. • Technology Leveraging: Deep understanding of leveraging tools such as project management software,  and service management platforms to streamline service delivery, optimize outcomes, and remove obstacles. • Performance Monitoring: Experience in monitoring team performance, tracking progress, gathering customer feedback, and identifying areas for process improvements to optimize service delivery outcomes. • Client-Centric Approach: Deep expertise in gathering customer feedback to understand client needs and preferences, informing process improvements and service delivery enhancements. Software Development Life Cycle (SDLC):  Deep experience in deploying a systematic framework for producing high‑quality software using various models including waterfall, iterative and agile.   Federal Government of Canada:   Secret level security clearance is mandatory or enhanced reliability status in progress.   • Project Management Software Expertise: Deep understanding of leveraging project management software to streamline service delivery and optimize outcomes. Experience with implementing and utilizing project management tools to drive high service performance and exceptional results. • Service Management Platform Knowledge: Familiarity with service management platforms and their application in managed services delivery. Understanding of how to leverage these platforms to remove obstacles and deliver exceptional results. • IT Service Management Best Practices: Experience with IT service management best practices and frameworks, such as ITIL, to drive high service performance and alignment with client needs and business objectives. Canada Project Management Professional Ottawa, CA Ottawa (0026) IBM Canada Limited - IBM Canada Limitee Federal Government Managed Services Security Service Delivery Software Software Development Life Cycle Waterfall Project Management Information Technology Infrastructure Library Secret Agile Project Management Information Systems Systems Development Life Cycle Customer Centricity Streamline Technology Strategic Leadership Business Goal Setting Performance Monitoring Service Management