Supervisor (Full-Time): PA (63898)

Company Overview

Since 1992, Advanced has delivered reliable, high-quality janitorial and facility support services to commercial clients
across the nation. As a family-owned and operated company, our scale allows us to maintain exceptional agility—swiftly,
adapting to changing client needs with customized, cost-effective solutions. We provide a full suite of soft services across
corporate headquarters, healthcare facilities, educational campuses, event venues, manufacturing plants, and critical
environments. Because our work directly impacts the health and safety of everyone who enters our facilities, we hold
ourselves to an uncompromising standard of excellence. We achieve superior results by combining proactive
management and robust quality control with an empowering work culture centered on employee development,
incentives, and accountability.

Job Overview

The Operations Supervisor is responsible for overseeing daily janitorial operations, employee performance, service
quality, safety, and compliance across assigned client locations. This role serves as a key connection between frontline
employees, clients, and company leadership, ensuring operational expectations are consistently met. The ideal
candidate demonstrates strong leadership, sound judgment, proactive communication, and a commitment to
accountability, operational efficiency, employee development, and customer satisfaction.

Qualifications

Responsibilities

- Oversee daily janitorial operations, ensuring compliance with contractual requirements, cleaning standards, and client expectations.

- Manage staffing schedules, assignments, attendance, and workforce coverage to maintain uninterrupted service.

- Conduct and document routine quality inspections, identify deficiencies, and ensure timely corrective action and follow-through.

- Monitor labor utilization, overtime, supplies, and equipment to support operational efficiency.

- Respond promptly to service disruptions, client concerns, and operational emergencies.

Employee Supervision & Development

- Lead, coach, train, and evaluate assigned employees while reinforcing clear performance and conduct expectations.

- Address attendance, performance, and workplace concerns promptly, professionally, and consistently.

- Document employee coaching, performance deficiencies, and corrective actions in accordance with company procedures.

- Partner with Human Resources on disciplinary matters, employee complaints, leave requests, accommodations, and other employment-related concerns.

- Promote a respectful, inclusive workplace free from harassment, discrimination, retaliation, and favoritism.

- Ensure required onboarding, safety training, and site-specific instruction are completed and appropriately documented.

Payroll, Timekeeping & Compliance

- Monitor employee timekeeping records daily, identifying and addressing missing punches, attendance discrepancies, and other exceptions.

- Ensure accurate reporting of all hours worked, compliance with payroll deadlines, and adherence to applicable meal and rest period, overtime, and wage-and-hour requirements.

- Verify employee schedules, work locations, and staffing records are accurate and updated as changes occur.

- Escalate payroll discrepancies, suspected policy violations, and compliance concern the appropriate departments.

- Follow applicable collective bargaining agreements, company policies, and established approval procedures.

- Maintain accurate documentation and ensure required personnel actions are submitted timely through approved processes.

Safety & Risk Management

- Enforce company safety procedures, proper equipment usage, chemical handling, and required personal protective equipment.

- Identify and address unsafe working conditions and promote proactive injury prevention.

- Immediately report workplace injuries, incidents, near misses, and significant safety concerns through established company channels.

- Assist with incident investigations, corrective actions, and return-to-work coordination as directed.

- Ensure safety-related training, reporting, and documentation requirements are consistently met.

Client Relations & Communication

- Maintain positive, professional relationships with clients and promptly address service-related concerns.

- Communicate operational updates, staffing challenges, service deficiencies, and potential account risks to management.

- Document significant client concerns, commitments, and corrective actions, ensuring appropriate follow-through.

- Obtain requires approval before making commitments involving contractual changes, additional services, staffing, or financial obligations.

Administrative & Leadership Accountability

- Maintain accurate employee rosters, schedules, inspections, training records, and operational documentation.

- Utilize company systems, including Paycom and designated quality management and communication platforms, as required.

- Meet established reporting deadlines and respond timely to requests from Operations, Human Resources, Payroll, Safety, and Quality.

- Proactively identify operational challenges, communicate concerns, and take appropriate action toward resolution.

- Demonstrate professionalism, integrity, confidentiality, sound judgment, and consistent accountability.

- Support company initiatives, audits, process improvements, and implementation of updated policies and procedures.

- Perform other duties, responsibilities, and special projects assigned by Advanced Building Maintenance leadership, consistent with business needs, the nature of the position, and applicable laws and company policies.

Qualifications

- Previous supervisory experience in janitorial services, commercial cleaning, facilities maintenance, or related industry.

- Strong knowledge of cleaning procedures, equipment, quality standards, and workplace safety practices.

- Demonstrated leadership, employee management, problem-solving, and organizational skills.

- Effective written and verbal communication with employees, clients, and management.

- Ability to manage multiple priorities, meet deadlines, and maintain accurate documentation.

- Proficiency with electronic timekeeping, scheduling, reporting, and communication systems.

- Working knowledge of employment policies, timekeeping requirements, and safety regulations preferred.

- Experience in unionized environments and managing multiple client locations preferred.

- High school diploma or equivalent; relevant certifications or additional education preferred.

- Ability to travel between assigned locations and work flexible hours as operationally necessary.

Health Screenings & Client-Specific Requirements

Depending on the assigned location, employment may be subject to applicable background checks, drug screening, occupational health evaluations, immunization verification, respirator requirements, or other client-specific onboarding and access requirements. All requirements will be administered in accordance with applicable laws, company policies, contractual obligations, and reasonable accommodation procedures.

Physical Demands

The physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodation may be provided for qualified individuals with disabilities.

- Ability to stand, walk, bend, reach, and move through assigned facilities for extended periods.

- Ability to lift or move up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally, as required.

- Ability to inspect work areas, equipment, and facility conditions.

- Potential exposure to cleaning chemicals, wet surfaces, and other conditions associated with commercial janitorial operations.

- Ability to travel between assigned client locations.

Additional Position Details

Locations:

Aston Turner Industrial Way, Aston, PA 19014
Carlisle - 1201 Walnut Bottom Rd, Carlisle, PA 17015
Shrewbury Wolfe Rd & Renaissance Dr, New Freedom, PA 17349
West Grove - 1015 W Baltimore Pike, Media, PA 19063

Newberry - 36 Robinhood DR, Etters, PA 17319

Schedule: Full-Time