Head of Market Development

YOUR MISSION AT VOIAs Head of Market Development, you will own the commercial strategy and city relationships for your market, driving Voi's growth and leadership position in micromobility. You will balance the needs of cities and riders through direct on-the-ground influence, shaping service design, rider experience and commercial performance. Working alongside the General Manager and other local leadership heads, you will set market targets, lead high-stakes tenders and negotiations, and lead a team of Senior Market Development professionals. You will represent Voi as the leading choice to cities considering shared mobility services.Strategy & planning: Set long-term Market Development strategy, targets and city-level growth plans in partnership with the General Manager.City relationships: Own end-to-end relationships with city stakeholders, public transport authorities and the local ecosystem across the market.Tenders & negotiations: Lead high-stakes tender processes and complex commercial negotiations with cities, ensuring sustainable and balanced terms.Performance tracking: Own market performance metrics including RMS share, revenue and rides growth, tender win rates and city NPS.Service design & pricing: Direct city-level availability and service design decisions, own city pricing strategy and run A/B tests with the commercial optimization team.Team leadership: Recruit, coach and develop a team of Senior Market Development professionals with clear goals and succession planning.Cross-functional partnership: Act as senior Market Development partner to local heads and central teams, aligning on strategy, pricing and city priorities.WHAT YOU NEED TO EMBARKYou bring substantial experience and proven capabilities across these areas:6+ years in policy, government relations, key account management, operations, commercial strategy or consulting with team leadership experience.Bachelor's or Master's degree in business, economics, engineering or similar field.Native Fluency in French and professional fluency in English, both written and spoken.Experience working in matrix organizations.Experience leading small or medium size teams.Track record managing high-performing teams of multiple FTEs.Willingness to travel across your market.Strong stakeholder management and negotiation skills with external partners and city officials.Data literacy to track revenue and market share backed by evidence-based decision making.Don't meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply, even if you don't check every box.WHY VOI?Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you will have the opportunity to:Join Europe's #1 micromobility operator and one of the fastest-growing scaleups.Get “skin in the game” through our employee stock options programme and play a key role in Voi's continued success across Europe.Collaborate with inspiring, motivated and fun colleagues towards a common goal.Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.