About this role
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
We are seeking a Senior Product Manager to drive the development and delivery of Agentic Payment capabilities for our Card Members. This Senior Product Manager will focus on the strategy and execution of the frameworks, features, and services that enable seamless, secure transactions across various channels. This person will build a strong command of emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. They will lead new integrations across multiple partners, shape the end-to-end customer experience, and drive innovation at the intersection of AI, payments, and digital trust.
- 5+ years of experience leading product initiatives in payments or financial technology, with a strong understanding of AI-enabled products and emerging digital commerce trends
- Team player, comfortable with ambiguity, adaptable, accountable, and highly organized
- Proven people leadership experience, with the ability to coach and inspire cross-functional teams
- Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality
- Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines
- Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions
- Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution
- Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
- Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input
- Willingness to be creative within the bounds of the highly regulated financial services environment
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions