Retail HVAC Program Manager

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Retail HVAC Program Manager

Position Summary

JLL is seeking a Retail HVAC Program Manager to lead the strategic planning and execution of a large-scale HVAC capital replacement program across a retail portfolio. This role oversees the development and management of an annual capital plan covering approximately 150 sites and a $20M budget. The successful candidate will bring deep technical knowledge of HVAC systems combined with strong program management capability, driving a "Like-for-Better" replacement strategy that prioritizes properly sized equipment, improved maintainability, energy efficiency, and modernized controls.

This individual will serve as the connective tissue between facility operations, strategy teams, vendors, manufacturers, and client stakeholders, ensuring projects move from early identification through completion with accuracy, transparency, and minimal disruption to business operations.

Key Responsibilities

Capital Planning & Budget Management Develop and maintain the annual HVAC capital plan across roughly 150 sites, managing a $20M budget. Reorganize project migration dates, rough order of magnitude (ROM) estimates, and scopes on an ongoing basis to ensure accurate capital plan forecasting and budgeting.

Replacement Strategy & Technical Assessment Analyze current HVAC systems at each property and recommend improvements during early planning stages using a Like-for-Better approach. This includes right-sizing equipment to actual space needs, selecting equipment that is easier to maintain, prioritizing energy-efficient models, and upgrading to modern control systems. Lead the removal of R-22 refrigerant systems from the portfolio to reduce maintenance costs and address compliance risk.

Project Lifecycle Management Identify Retail HVAC replacement opportunities and submit Project Request Forms (PRFs). Manage projects from inception through completion, coordinating scope, budget, and timeline across all stakeholders.

Strategic Alignment Align project migration timing with lease-end date objectives provided by the Strategy team and react proactively to shifts in bank strategy and timing.

Stakeholder & Vendor Relationships Build and maintain trust, transparency, and strong working relationships with vendors and manufacturers. Develop strong relationships with Facility Managers to minimize disruption during emergency HVAC situations. Facilitate pre-construction meetings with bank managers prior to installation. Coordinate with Project Delivery Services (PDS) teams on locations with multiple concurrent construction projects to ensure effective cross-team coordination.

Program Governance & Reporting Prepare monthly reports detailing project trends, completions, and program metrics to track collective progress across the portfolio. Lead weekly program calls with Equipment and iC3 teams. Coordinate rebate programs, supply chain management (SCM) activities, and safety discussions. Develop ROM price modeling to support planning accuracy.

Asset Review & PRF Development Review Corrigo data regularly to identify aged assets and properties with low Facility Condition Index (FCI) scores. Meet monthly with MTS Operations Managers to confirm and create PRFs, and submit them to property stakeholders including FM Regional Leads, Engineering Leads, and Ops Managers.

Continuous Improvement Identify challenges during program execution and proactively assess future risks. Develop process efficiencies to support program growth and scalability.

Qualifications

Required

- Strong working knowledge of HVAC systems, including equipment types, sizing principles, controls, and refrigerant regulations (e.g., R-22 phase-out requirements)
- Demonstrated experience managing capital programs or large-scale facilities projects, ideally within a multi-site retail or commercial real estate environment
- Experience managing budgets in the range of $15M-$25M annually
- Proven ability to manage a high volume of concurrent projects (100+ sites) from planning through completion
- Strong vendor and manufacturer relationship management experience
- Excellent written and verbal communication skills, with experience presenting to property stakeholders and client representatives
- Proficiency with work order and facility management systems (e.g., Corrigo) and ability to interpret FCI data
- Strong organizational skills with the ability to manage shifting timelines, scopes, and budgets simultaneously

Preferred

- Bachelor's degree in Mechanical Engineering, Construction Management, Facilities Management, or related field (or equivalent experience)
- Experience in retail or banking-sector facilities programs
- Familiarity with PRF/capital request processes and ROM cost modeling
- Experience coordinating with PDS or multi-trade construction teams on overlapping projects

Estimated compensation for this position:

107,000.00 – 110,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Client:

Bank of America

Job Profile:

PDS Projects - P3

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

120,000.00 – 120,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC, Deerfield Beach, FL, Plano, TX

Job Tags:

Budget Development, Budget Estimating, Budget Proposals, Building Condition Survey Project Delivery, Business Acumen, Construction Industry Knowledge, Projects Design

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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