Former CBP Officer (OFO) — Workforce Wellness Outreach Liaison — Miami, FL

Who should apply

This role is open only to former CBP Office of Field Operations (OFO) personnel with at least three years of OFO service in the Miami Field Office area of responsibility. If you have not served in OFO, this position is not a fit. Applicants without qualifying OFO service will not move forward.

About US Advisors

Universal Strategic Advisors LLC (US Advisors) is a federal consulting firm that supports various clients and agencies with advisory/consulting services, independent compliance, program management support, human capital/training, and strategic communications services.

Position summary

US Advisors supports the prime contractor that manages a CBP workforce wellness program for CBP employees and their families. The program offers no-cost holistic wellness services — including fitness and nutrition planning, yoga and meditation, counseling and group therapy, and family and life-skills support — that complement, and are separate from, the DHS/CBP Employee Assistance Program (EAP).

US Advisors provides strategic communications, outreach, and customer-experience support. As our Miami liaison, you will use your OFO career and your standing in the Miami CBP community to introduce the program to the workforce, build trust in it, and help employees and their families enroll. Most of your outreach will focus on OFO personnel at Miami International Airport, PortMiami, and cargo operations, with additional outreach to U.S. Border Patrol and Air and Marine Operations personnel in South Florida.

Responsibilities

- Serve as the field liaison between the contractor program team and CBP leadership in the Miami Field Office AOR, including field office staff, port directors, watch commanders, supervisors, and other CBP personnel in coordination with the program manager.
- Schedule and attend musters, shift briefings, and training days across airport, seaport, and cargo operations on all shifts.
- Lead peer-to-peer discussions at musters that explain the program's services, how they differ from and complement EAP, and how employees and family members enroll.
- Identify outreach opportunities at CBP facilities and in the community, including family events, employee association and labor-organization events, and recognition events.
- Set up and staff program booths, tables, and displays at CBP facilities and events.
- Collect workforce feedback and recommend messaging, materials, and outreach approaches that fit the Miami OFO, USBP, and AMO workforce.
- Record outreach activity (number of contacts, events, and locations) and submit it monthly. Never record or disclose the identity of any employee who uses program services.
- Follow DHS and CBP facility conduct rules and non-disclosure policies.

Minimum qualifications

- At least 3 years of service in a CBP Office of Field Operations position within the Miami Field Office area of responsibility.
- Former CBP employee — not currently employed by CBP or DHS.
- U.S. citizenship and eligibility to obtain and maintain a DHS Public Trust suitability. 
- Availability for a variable schedule that includes early-morning, evening, overnight, and weekend musters.
- Valid driver's license and reliable transportation to ports and facilities across South Florida.
- Confident public speaker in front of uniformed audiences of 10 to 100 people.

Preferred qualifications

- Supervisory or management experience in OFO (Supervisory CBPO, Chief CBPO, Watch Commander, Assistant Port Director, or above).
- Experience across more than one Miami AOR environment (airport passenger, seaport/cruise, cargo).
- Service in CBP Peer Support, Critical Incident Stress Management, Chaplaincy, a wellness or resilience program, or as an instructor or field trainer.
- Established working relationships with current Miami Field Office and port leadership.
- Familiarity with USBP Miami Sector and AMO operations in South Florida.
- Experience in communications, marketing, outreach, or customer experience.

Physical requirements

Stand and walk for extended periods at CBP facilities; lift and carry display materials up to 25 pounds. Reasonable accommodations are available to qualified individuals with disabilities.

Conditions of engagement

Engagement depends on a favorable CBP background investigation and on approval by the prime contractor and the Government. You must comply with all confidentiality, privacy, and facility rules that apply to the program. US Advisors may ask you to provide a written ethics letter or opinion from CBP confirming that you have completed any applicable post-employment cooling-off period and comply with all other DHS post-employment requirements.

Equal opportunity

US Advisors is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. US Advisors participates in E-Verify .