Product Technical Training Manager

THE ROLE

Blackbox is building a training function and a customer and partner experience center, and this role will lead both. You will create and deliver the training that helps system integrators, channel partners, and Blackbox sales teams understand, sell, deploy, and support our KVM and command-and-control solutions, and you will build and run the experience center in Plano, Texas, where customers and partners see and use our products. You will set the direction for how Blackbox teaches its products and build the team, content, and facility to deliver it

KEY RESPONSIBILITIES

- Training strategy and curriculum. Define the training strategy, audiences, and curriculum for system integrators, partners, and Blackbox sales and technical teams, including certification paths, and keep them aligned with product launches.
- Training delivery. Deliver hands-on and instructor-led training in person, remotely, and in the experience center across the US, EMEA, and APAC, including product training for new Blackbox sales hires.
- Team and content standards. Lead the training team, including remote team members in other time zones, and hire trainers as the program grows. Set the standards, templates, and assessments that keep training consistent and current as products change.
- Experience center. Design, build, and operate the experience center in Plano. Plan the space, demonstration environments, and lab equipment, manage the budget, vendors, and schedule, keep demo systems current with product releases, and host customer and partner visits with Sales and Marketing.
- Product readiness. Work with Product Management and Engineering so training content and demonstration systems are ready for each product launch.
- Measurement. Select and administer the learning management system, track completion, assessment results, and partner feedback, and report training outcomes to leadership.

WHAT SUCCESS LOOKS LIKE IN 6 TO 12 MONTHS

- A curriculum and delivery plan for integrators, partners, and new sales hires, with the first courses delivered.
- A training team in place and a content library growing on a published schedule.
- The experience center designed, funded, and on track to open on its committed date.
- Training results measured and reported to leadership on a regular cadence.

REQUIRED QUALIFICATIONS

- 8+ years in technical training, enablement, or customer education for hardware or infrastructure products, including leading a team.
- Experience building a training program from scratch, including curriculum, assessments, and certification.
- Experience delivering hands-on technical training to external audiences such as partners, integrators, or customers, in person and remotely.
- Experience planning, building, or running a demo center, lab, showroom, or similar facility, including budget and vendor management.
- Technical fluency in AV, KVM, networking, or IT infrastructure sufficient to teach it and operate lab environments.
- Experience leading remote teams across time zones.
- Bachelor’s degree in a technical or educational field, or equivalent experience.
- Willingness to travel internationally.

PREFERRED QUALIFICATIONS

- Experience in the AV, KVM, broadcast, or command-and-control industry.
- Experience running channel partner or integrator certification programs.
- Experience with learning management systems and e-learning tools.
- Experience using AI-assisted tools for content and video production.

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