About this role
Why us?
At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else .
Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it is a place where exceptional hospitality, meaningful connections, and memorable experiences come together. From Proper Grit , our signature whisky and supper club-inspired restaurant, to Spruzzo , our rooftop Mediterranean lounge with sweeping waterfront views, every space reflects the unique character and energy of our hotel.
At The Ben, luxury is more than a standard—it is a mindset. It is reflected in how we present ourselves, communicate with one another, anticipate guest needs, and take pride in even the smallest details. We believe exceptional hospitality begins with our people, and every associate, regardless of their role, contributes to creating an environment where guests feel genuinely welcomed and cared for.
We are looking for individuals who bring passion, creativity, professionalism, and a genuine desire to make a difference. Here, you will be part of a team that values individuality, celebrates collaboration, encourages growth, and empowers you to bring your best self to work every day.
At The Ben, you don't simply work in luxury—you become part of what makes it exceptional.
Job Overview
Every memorable celebration is made up of countless thoughtful moments—from the first warm welcome to the final toast. As a Banquet Server , you play an essential role in bringing these experiences to life, ensuring every event is delivered with elegance, precision, and genuine hospitality.
Whether serving an intimate gathering, an elegant wedding, or a corporate celebration, you help create an atmosphere where guests feel welcomed, cared for, and effortlessly attended to. Through polished service, attention to detail, and seamless teamwork, you contribute to experiences that feel both personal and exceptional.
Success in this role requires a passion for hospitality, a proactive approach to anticipating guest needs, and the ability to deliver consistent service in a fast-paced environment. Every interaction, every carefully presented dish, and every thoughtful gesture contributes to creating moments guests will remember long after the event concludes.
Responsibilities
- Read BEO and know how to complete a set-up.
- Set tables in assigned area correctly and uniformly.
- Keep station neat and clean while servicing guest per established policies and procedures.
- Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
- Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
- Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
- Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
- Complete assigned sidework.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
- Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
- Travel requirements - local travel for outside catering functions only.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Previous experience in similar position of 3 months or longer.
Knowledge/Skills
- Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
- Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
- Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
- Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
- Mobility: Maneuver in narrow areas and between seated guests.
- Continuous standing required to service guest functions; 100% of the time scheduled.
- Climbing approximately 12 steps 20% of 8 hours.
- No driving required.
- Must have moderate comprehension and literacy to read use records and all special requests.
- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Environment
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Accrue paid time off
- Sick Time Off
- Community Service, and Holidays
- 401(k) program with employer matching
- Employee Assistance Program
- Tuition reimbursement
- Hotel, restaurant, and lifestyle discounts
- Employee referral bonus program (up to $500 per referral)