Account Manager

About the role
As an Account Manager in our Develop and Grow team, you’ll look after an established portfolio of accounting partners. You’ll build trusted relationships and help each partner get more from working with MYOB.
You’ll get to know how each practice works, the challenges it faces and the technology it uses. With that understanding, you'll manage existing partnerships and find practical ways to grow them, from improving adoption of MYOB products to bringing more SME customers into MYOB.
This role combines a strong customer focus with a clear sales mindset. You’ll listen, ask thoughtful questions and bring the right MYOB people together to help partners move forward. When a partner’s needs or priorities change, you’ll stay close and keep the relationship strong.
Please note, this role is a 12month contract with potential to extend or become permanent.
Key responsibilities
Manage and grow a portfolio of accounting partners, building trusted, long-term relationships
Understand each partner’s practice, priorities and technology setup to identify ways MYOB can help
Support retention and growth across your portfolio, including broader MYOB product adoption and SME subscriptions
Lead consultative sales conversations, from discovery and recommendations through to agreement
Create account plans for priority partners, connecting their goals with opportunities to deepen the relationship
Work with Solution Consulting, Product, Customer Enablement, Marketing and Sales to deliver a joined-up partner experience
Keep up with changes in accounting and technology, using what you learn from partners to spot opportunities and make your conversations more useful
What we’d love to see from you
Proven experience in B2B account management, strategic sales or a commercially focused customer success role, ideally growing an established portfolio
Experience in SaaS, technology or a similar environment where you’ve helped customers get more value and grow their use of products
A solid understanding of accounting practices and the professional services landscape. You can build credibility with accountants and understand the pressures they face
Curiosity and strong discovery skills. You ask good questions, explore how partners make decisions and look for the needs behind the first answer
Commercial judgement and a track record of finding growth opportunities while protecting strong customer relationships
Confidence influencing stakeholders, leading value-based conversations and constructively challenging a partner when it helps them see a better path
A collaborative, motivated and coachable approach. You’re keen to share what you’ve learned, learn from others and keep building your sales skills

Our Culture & Benefits  
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.   
🎥 See what it's like to work at MYOB and what we're all about. 
 
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events 
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers 
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members 
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance  
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more 
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution  
 
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
 
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you. 
 
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.