Assistant Manager of Technology Innovation & Data

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

Find your "pura vida", where adventure and relaxation meet.  An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

About the role
Responsible for managing the daily operation of information technology systems, providing technical support to users and guests, maintaining network and system availability, and ensuring compliance with Four Seasons technology standards.

What you will do

- Oversee the resort's daily IT operations, ensuring reliable and secure technology services across all departments.
- Lead, guide and develop the IT Supervisor and IT Officer, establishing clear priorities, accountability and service standards.
- Monitor the performance and availability of network infrastructure, servers, Wi-Fi, telecommunications and operational systems.
- Oversee the administration and maintenance of hotel applications, including Opera PMS, POS systems, key card systems and guest-facing technology.
- Manage technical incidents, troubleshoot complex issues and coordinate timely resolution with external vendors and corporate support teams.
- Ensure cybersecurity, data protection, system access controls, backups and disaster recovery procedures are maintained in accordance with applicable standards.
- Coordinate preventive maintenance, software updates, system upgrades and technology improvements.
- Maintain accurate IT asset inventories, software licences, technical documentation and vendor agreements.
- Support IT budgeting, procurement, equipment replacement planning and cost control.
- Work closely with department leaders to understand technology requirements and address operational challenges.
- Coordinate technology support for guest rooms, meetings, events and resort facilities.
- Liaise with Four Seasons corporate IT teams and external technology partners on technical standards, system integration and project requirements.
- Contribute to technology planning and implementation activities supporting the resort's transition to Four Seasons.
- Monitor recurring technical issues, evaluate operational risks and implement practical improvements.
- Ensure IT policies, procedures and information security requirements are communicated and consistently followed.
- Prepare operational updates, incident reports and technology recommendations for resort leadership.

What you bring

- Minimum 4 years of progressive IT experience within luxury hotels or resorts.
- Previous experience in a supervisory or management capacity within hotel operations.
- Strong knowledge of hospitality systems, including Opera PMS, POS applications, network infrastructure and guest-facing technology.
- Experience with Microsoft 365, Windows environments, servers, networking and cybersecurity practices.
- Good understanding of system backups, disaster recovery, access controls and data protection.
- Experience coordinating IT vendors, procurement, system upgrades and technology projects.
- Strong leadership skills, with the ability to coach colleagues and manage operational priorities.
- Excellent troubleshooting, analytical and problem-solving abilities.
- Strong communication skills and the confidence to collaborate with department heads and senior leadership.
- Excellent written and verbal communication skills in English.
- Experience supporting a hotel opening, renovation, rebranding or major technology transition is an advantage.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package.
•    Excellent Training and Development opportunities.
•   Employee Discount for stays at any Four Seasons worldwide.
•    Complimentary Dry Cleaning for Employee Uniforms.
•    Complimentary Employee Meals.

Schedule & Hours:

- Full Time