About this role
Job Position
Network Operation Center Shift - Data Center
Job Responsibilities
- Monitor Data Center infrastructure, network systems, servers, and services through
NOC tools.
- Respond to system alerts and incidents according to standard operating procedures
(SOP).
- Perform first-level troubleshooting and escalate issues to appropriate technical
teams when needed.
- Record all incidents, actions, and communications in the ticketing system.
- Perform routine health checks and system validations to ensure optimal operations.
- Coordinate with vendors, service providers, and engineering teams for issue
resolution.
- Generate shift handover reports and update NOC documentation regularly.
- Participate in disaster recovery drills and scheduled maintenance activities.
- Ensure adherence to SLA and data center operational standards (e.g., ISO, ITIL).
- Maintain a high level of situational awareness and support incident response
activities
Job Qualifications
- Bachelor’s degree in Computer Engineering, Information Technology,
Telecommunications, or a related field.
- 1–3 years of experience in NOC operations, data center, or IT infrastructure
monitoring (Fresh graduates with strong aptitude may be considered).
- Basic understanding of networking (TCP/IP, DNS, VPN), servers (Windows/Linux), and
monitoring tools (e.g., Zabbix, Nagios, SolarWinds).
2
- Good analytical, communication, and problem-solving skills.
- Ability to work under pressure, follow SOPs, and communicate effectively during
incidents.
- Willingness to work in a 24x7 shift schedule including weekends and holidays.