Lead Development Specialist

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Sales Enablement (MASE) is an organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition and Sales Enablement team contributes billions in annual new charge volume to the U.S. merchant business, focused on driving growth in B2B spend by enabling our Global Commercial Services buyers to spend on to the AXP network.

How will you make an impact in this role?

Lead Support Specialist will play a critical role in enabling field sales teams to operate efficiently and effectively. This role focuses on validating inbound and self-prospected leads against established standard operating procedures, enriching lead data to improve quality and usability, and ensuring sales teams are equipped to accelerate time to first contact. This role also serves as a key resource in reinforcing rules of engagement and supporting adherence to sales processes.

Minimum Qualifications:

- High school diploma or equivalent
- 1 year of experience in customer service, sales, retail, hospitality, or call center environment
- Strong verbal communication and willingness to learn
- Basic computer skills and ability to navigate multiple systems with guidance
- Attention to detail and ability to follow defined processes
- Strong organizational and time management skills with the ability to prioritize tasks in a deadline-driven environment
- Ability to work in a structured, fast-paced, team-oriented environment
- Financial services or payments industry experience, a plus
- Strong proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel, with the ability to create clear, data-driven materials and presentations

Preferred Qualifications

- Advanced English skills
- Experience supporting sales or business development teams in a back-office or operational capacity
- Experience working with internal GMNS platforms such as MS3, Merchant Force, MIRA, SMART, and C360, with the ability to leverage tools to support sales operations and reporting needs

Additional Details:

- Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
- Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
- Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home

- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.