Senior Manager-Control Management

B35 Senior Manager – Global Commercial Services | Conduct & Compliance Risk Monitoring American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements. GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of the business and meeting its objectives GCS Conduct & Compliance Risk Monitoring is looking for a Senior Manager (B35 Tier 2) focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The incumbent will be, in partnership with American Express Technology (AET), applying Natural Language Processing (NLP) and Gen AI (LLM) to a transformative model built to automate the current Regulatory Business Self-Testing around Business Conduct and compliance risk monitoring for GCS. Shift Time : 11:30 AM - 9:00 PM
Minimum Qualifications :
- Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests
- 8+ years of leadership experience in Control Management, Operations or Compliance related roles.
- Tenured People leader (in direct capacity)
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners
- Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
- Should be self-motivated and able to thrive in an environment with ad hoc requests and shifts in direction. · Excellent project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Preferred Qualifications: ·
- Bachelor’s degree in Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications in Risk Mgmt are advantageous
- Experience in at least one of the following: Business Conduct Program,Monitoring activities and or Automation of Monitoring activities
- Providing identification of operational risks throughout business processes and systems
- Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
- Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing
- Communicating and ensuring understanding and adherence to operational risk procedures and standards
- Manage the operational risk exam management processes