About this role
Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
This position reports to the National Franchise Operations Manager
Your responsibilities can include:
- Assisting in the setting up of SOP’s for all clients across the delivery platform
- Constantly monitor and upgrade SOP’s where necessary
- Assist with the training and set up of new Franchises
- Train SOP’s at a Franchisee level
- Monitor, manage and maintain the required Franchise service levels
- Adherence of Franchisees to Hub Setup Manual and Franchise Agreement
- Set and manage KPI’s at Franchise level
- Regular audits to assess and measure process and execution performance
- Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly
- Driving the company policies, procedures and brand standards through regular auditing processes
- Train and guide Franchisees towards improved business operations, act as a consultant to the Franchisee to drive business improvement and success
- Assist Franchisees in the training of their employees
- Monitoring and measuring hub performance and productivity against their required Service Level Agreement’s through system checks and reporting analysis
- Presenting solutions to solve problems to help drive the momentum and success of the Franchise businesses
- A Franchise Manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth
Qualifications and experience:
- Matric (grade 12) certificate or similar
- 3 years top management experience
- Microsoft Office experience in word, excel and PowerPoint
- Training experience will be beneficial
- Operational experience managing national or regional operations
- Previous hospitality/retail Franchise working experience will be advantageous
- Previous experience in the logistics industry is not required
- Proven track record in delivery and execution
- IT or tech savvy will be advantageous
Attributes required :
- High energy, self-starter
- Execution bias
- Understand how technology works for business
- Project Management
- System and process orientated
- Attention to detail while still seeing the bigger picture
- Understand convenience and customer service
- Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
- Comfortable with change and an excellent team player
- Low on ego, high on delivery and execution
- Organization and sound communication will be key success factors of a Franchise Manager
Why Join TFS:
- Purpose-driven impact : Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture : Your unique perspective drives extraordinary results
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
More than just a job, we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.