About this role
§ Know, identify and act according to consumer experience management standards
§ Know, consider and act according to all relevant legal requirements within area of accountability
§ Provide consumer information about proper use and care of Miele products
§ Perform timely and thoroughly troubleshooting, diagnostics and repairs
§ Sell accessories, consumables, contracts and appliances
§ Communicate proactively
§ Keep technical knowledge up to date by regular completion of training
§ Report improvements regarding the quality of appliances
§ Manage and optimize spare part stock
§ Manage complaints according to Miele policies and guidelines
§ Maintain company assigned property
§ Ensure keeping local technical guidelines (e.g. safety tests) and norms in day-to-day business
24.000-26.000 eur annually