About this role
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
The Support Consultant is responsible for providing high-quality customer and operational support to pharmacies and customers across Norway. The role covers inquiries related to invoices, orders, eCommerce, customer service, and access to relevant systems.
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Responsibilities:
Customer & Operational Support
- Handle customer and pharmacy inquiries, including complaints and non-conformities
- Support invoice-related requests, including customer information changes and follow-up
- Track orders and deliveries and assist with order-related questions
- Forward and coordinate inquiries with pharmacies and other relevant teams when required
eCommerce Support
- Handle Boots.no-related questions and issues, including orders, stock availability, returns, claims, and general guidance
- Assist with password resets, login issues, and manual orders
- Handle and follow up on eCommerce-related customer cases
System Support
- Support pharmacies with Magento login and other access-related inquiries
- Provide basic guidance and troubleshooting for relevant systems and platforms
- Escalate technical issues when required
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Skills and Knowledge:
Required
- Good written and spoken Norwegian
- Strong customer service mindset and communication skills
- Good problem-solving skills and willingness to learn
- Ability to take ownership and follow up on cases
Preferred
- Interest or curiosity in IT, systems, and technical troubleshooting
- Previous experience in customer service, support, eCommerce, retail, or a similar role
We are looking for someone who is service-minded, curious, and solution-oriented, enjoys helping people, and is comfortable learning new systems and processes.
Salary Ranges:
2200 - 3000 EUR gross monthly
#Li-hybrid
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time
# Affiliated Companies:
Affiliated Companies: World Courier (Lithuania) UAB