HTS Operations Group Manager

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Line Manager: Marketing Director

Role Location: Seoul, South Korea

TA POC: Joanne Salazar

HTS OPERATIONS GROUP MANAGER

Shape a connected consumer experience across digital commerce, consumer care and physical sales channels. Lead multidisciplinary teams to turn consumer insights into stronger acquisition, conversion and retention. Bring your commercial vision and operational leadership to a role that combines business growth, digital innovation and people development.

What You'll Do:

- Omnichannel Strategy: Develop an integrated roadmap connecting digital and physical touchpoints to improve acquisition, adoption, retention and advocacy.

- Digital Commerce & Platforms: Grow owned and third-party e-commerce while overseeing digital platforms, the Ploom mobile application, loyalty, referrals and search engine optimization.

- Platform Governance: Ensure reliable operations, incident resolution, data privacy and integration with inventory, payment and fulfilment processes.

- Consumer Engagement & Care: Lead relationship management, campaign automation and consumer care to improve satisfaction, retention and consumer lifetime value.

- Channel Development: Strengthen direct-to-consumer, Shop-in-Shop and business partnership channels through sales planning, sampling, stock availability and partner management.

- Business Governance: Manage budgets, vendors, operational controls and reporting while driving simplification, automation and continuous improvement.

- People Leadership: Develop the Digital, Consumer Care and B2X teams through clear accountability, inclusive collaboration, capability building and succession planning.

What We're Looking For:

- University degree in Marketing, Business Administration, Digital Technologies, Commerce or a related field; a master’s degree is preferred.

- Eight to 10 years of relevant experience across digital commerce, omnichannel operations, consumer relationship management, consumer care, direct-to-consumer operations or commercial transformation.

- Demonstrated experience leading multidisciplinary teams, complex cross-functional programs, agencies and external service providers.

- Strong understanding of e-commerce, digital platforms, loyalty, consumer care and connected digital and physical consumer journeys.

- Strong commercial, analytical and financial management capabilities, with experience in platform governance, data privacy, operational controls, system integration and incident management.

- Strong leadership, stakeholder management, negotiation, vendor management and organizational development capabilities.

- Fluent English required; Korean proficiency preferred. Experience in fast-moving consumer goods or another consumer-facing industry is preferred.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.