About this role
The ESaaS‑Pega Functional role supports enterprise service platforms (ESP) across the full lifecycle of incidents, releases, and enhancements. You will act as the primary point of contact for S&L operations, collaborate with global stakeholders, and ensure compliance with ISO and knowledge‑base standards while driving continuous improvement and automation.
- Certified Pega System Architect (CSA) with ≥2 years of Pega experience.
- Salesforce Certified Administrator with ≥2 years of hands‑on experience.
- Oracle experience (≥2 years) focused on inventory management and shipping processes.
- B2B integration experience (≥2 years) with MuleSoft, API, RosettaNet PIPs, and E2Open preferred.
- Intermediate SQL/PL‑SQL proficiency and proven ERP (SAP or Oracle) support experience.
- Excellent verbal and written English communication, presentation, and analytical skills.
- Demonstrated ability to manage global stakeholders and resolve escalated incidents.
- Strong problem‑solving skills with a track record of delivering exceptional customer service.
- Experience using incident management tools such as ServiceNow.
- Knowledge of Reverse Logistics (RL) processes and end‑to‑end incident reporting (IR) with ISO compliance.