About this role

Job Description

Transition and Transformation Program Manager - Cloud, Infrastructure and Security Services

Job Summary

The Transition and Transformation Program Manager will lead complex, multi-workstream technology transformation programs across cloud, infrastructure, cybersecurity, network, workplace, data centre and managed services portfolios. The role is accountable for strategy, roadmap, governance and integrated delivery from discovery and architecture through build, migration, testing, acceptance, go-live, hypercare and value realization, including M&A integration, divestiture or separation where applicable.

Role Information

Details

Role

Transition and Transformation Program Manager

Practice

Cloud Infrastructure and Security Services

Location

Pune

Employment Type

Full-time

Experience

15+ years overall IT experience, including 10+ years leading complex transformation, cloud/infrastructure implementation, migration, transition or program delivery

Reporting

Cloud Infrastructure and Security Services leadership / assigned program leadership

Role Purpose

Provide end-to-end leadership for large transformation programs involving multiple projects, service towers, vendors and geographies. The Program Manager aligns business outcomes, architecture, commercial commitments and delivery capacity; establishes decision rights and stage gates; and ensures that technology change is implemented, accepted, stabilized and transitioned into a sustainable operating model.

Key Accountabilities

Transformation Strategy and Mobilization

- Own the transformation charter, target outcomes, roadmap, delivery model, business case, benefits, funding, critical success measures and executive governance.
- Lead discovery and assessment across estates, applications, infrastructure, cloud readiness, security, operating model, service performance, technical debt, dependencies and regulatory constraints.
- Convert solution and contractual commitments into an integrated program covering architecture, engineering, migration factories/waves, service transition, organizational change and benefits realization.
- For M&A, divestiture or carve-out programs, govern Day-1 readiness, interim/TSA services, separation or integration roadmaps, data and identity boundaries, vendor dependencies and exit milestones.

Architecture, Build and Implementation Governance

- Govern target architecture and design authority across cloud landing zones, hybrid infrastructure, connectivity, identity, security, resilience, backup/DR, observability, automation and ITSM integration.
- Coordinate program increments and workstreams for platform build, environment provisioning, configuration, integration, remediation, application/workload migration and decommissioning.
- Ensure security, compliance, privacy, operational resilience and non-functional requirements are embedded in design and validated before production use.
- Establish stage gates and assurance reviews for discovery, design approval, build completion, test readiness, migration readiness, service acceptance and program closure.

Testing, Migration and Go-Live

- Own the integrated assurance strategy across functional, integration, security, performance, resilience, backup/restore, disaster recovery, operational readiness and user/business acceptance.
- Govern migration-wave planning, pilots, rehearsals, cutover runbooks, change approvals, command-centre arrangements, go/no-go decisions, rollback strategy and executive communications.
- Manage cross-program defects, dependencies and readiness risks, ensuring objective acceptance evidence and accountable sign-off by business, technology, security and operations.
- Lead go-live and hypercare governance, using agreed stability and service measures to control exit into steady-state operations.

Program Governance, Commercial Control and Value

- Establish steering committees, design authorities, delivery forums, PMO controls, reporting cadence, decision rights, escalation routes and integrated RAID management.
- Own budget, forecast, resource demand, supplier performance, contractual milestones, change control, contingency, cost risk and program-level financial reporting.
- Align customer executives, account leadership, architects, engineering teams, application owners, security, operations, legal, procurement and delivery partners.
- Track benefits and transformation outcomes, including modernization, automation, cloud adoption, resilience, security posture, service quality, operating-model improvement and cost optimization.
- Ensure closure includes accepted deliverables, as-built and operational documentation, CMDB/asset updates, knowledge transfer, residual-risk ownership, lessons learned and benefits handover.

Required Experience

- 15+ years in IT, including 10+ years leading large and complex transformation or program delivery across cloud, infrastructure, security, network, workplace or data-centre domains.
- Proven leadership of end-to-end implementation and migration programs spanning discovery, architecture, build, testing, cutover, hypercare and operational acceptance.
- Experience managing multi-million-dollar budgets, multiple suppliers, distributed delivery teams, executive sponsors and business-critical production change.
- Experience in outsourcing/managed services transformation; M&A integration, divestiture, carve-out or TSA exit experience is advantageous where relevant.

Technical and Functional Skills

- Cloud and hybrid platforms across Azure, AWS, GCP and private cloud; infrastructure modernization, landing zones, network, identity, workplace, security, observability, backup and disaster recovery.
- Program and portfolio governance, architecture assurance, migration factory/wave management, quality management, commercial control, benefits realization and executive reporting.
- Understanding of security and compliance controls, Zero Trust, IAM, vulnerability management, SOC integration, data protection and operational resilience.
- Working knowledge of ServiceNow, Microsoft Project, Jira, Azure DevOps, Power BI and Microsoft 365.

Qualifications and Certifications

- Bachelor's degree in Engineering, Information Technology, Computer Science or Business Management; MBA or postgraduate qualification preferred.
- PMP, PgMP, MSP, PRINCE2 or equivalent program management certification preferred.
- ITIL certification required; ITIL Managing Professional is advantageous.
- Azure, AWS or GCP certification is desirable; security/governance certification is beneficial.

Behavioral Competencies and Selection Criteria

- Executive presence, commercial judgement and the ability to simplify complex technical and delivery matters for senior audiences.
- Decisive, transparent and accountable leadership across ambiguity, pressure and competing priorities.
- Strong influencing, negotiation, conflict resolution and supplier-management capabilities.
- Can evidence leadership of a large transformation from discovery and target-state design through implementation, migration, acceptance, stabilization and measurable business outcomes.