Package Specialist-Salesforce Platform Services

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Package Specialist for Salesforce Platform Services, you will perform all activities related to the Salesforce Platform with a deep knowledge of its features and configurations. You will support all platform-related issues and coordinate with Salesforce and other partners to ensure timely resolution of issues. Your primary responsibilities will include: • Support Platform Issues: Support all platform-related issues and coordinate with Salesforce and other partners to ensure timely resolution of issues, ensuring minimal disruption to client operations. • Analyze Upgrades and Patches: Ensure complete understanding of upgrades and patches expected on the Salesforce platform and other partner products to proactively perform impact analysis on current client implementations. • Guide Client Development Team: Guide the client development team on the impacts of upgrades to ensure timely updates to the applications, minimizing potential disruptions. • Improve Quality Assurance: Drive ongoing improvements to Quality Assurance practices, Test Scenarios, and Test Cases for Salesforce Applications, leveraging Salesforce Test Automation tools to continuously improve testing efficiency. • Enhance DevOps Infrastructure: Continuously enhance the Salesforce-DevOps tooling infrastructure to improve efficiency and productivity. • Deep Knowledge of Salesforce: Exposure to Salesforce platform features and configurations, with the ability to apply this knowledge to support platform-related issues and perform impact analysis on client implementations. • Issue Resolution Expertise: Experience working with issue resolution processes, coordinating with vendors and partners to ensure timely resolution of issues, and minimizing disruption to client operations. • Upgrade and Patch Analysis: Exposure to analyzing upgrades and patches on the Salesforce platform and other partner products, with the ability to proactively perform impact analysis on current client implementations. • DevOps Methodology: Experience working with DevOps methodology and tools for Salesforce Platform, with the ability to analyze clients' IT environments for achieving better efficiency. • Quality Assurance Practices: Exposure to Quality Assurance practices, Test Scenarios, and Test Cases for Salesforce Applications, with the ability to leverage Salesforce Test Automation tools to continuously improve testing efficiency. • Salesforce Test Automation Tools: Exposure to leveraging Salesforce Test Automation tools to continuously improve testing efficiency, with the ability to apply this knowledge to drive ongoing improvements to Quality Assurance practices. • Advanced DevOps Methodology: Experience working with advanced DevOps methodology and tools for Salesforce Platform, with the ability to analyze clients' IT environments for achieving better efficiency and productivity. • Salesforce Configuration Expertise: Exposure to advanced Salesforce platform features and configurations, with the ability to apply this knowledge to support complex platform-related issues and perform impact analysis on client implementations. India Infrastructure & Technology Hybrid Professional Bangalore, IN Bangalore (0063) IBM India Private Limited DevOps Quality Assurance Test Automation Test Cases Testing Productivity Salesforce Efficiency