About this role
Position: Senior Support Engineer Experience: 5+ yrs Location: Bangalore Employment: Full time
Job Summary: We are looking for a technically strong professional with experience in managing large-scale, distributed data center infrastructure and troubleshooting Machine Learning (ML) algorithms. The ideal candidate should possess strong analytical and problem-solving skills, programming knowledge, and the ability to collaborate across teams while balancing infrastructure resources and business priorities.
Key Responsibilities:
- Manage and support data center infrastructure, including large-scale and distributed infrastructure environments.
- Analyze, troubleshoot, and optimize Machine Learning algorithms to ensure performance and reliability.
- Leverage programming and scripting skills using Python, SQL, Linux commands, and Shell scripting for automation, analysis, and troubleshooting.
- Collaborate effectively with cross-functional teams and stakeholders, ensuring a customer-first approach.
- Strategically plan and manage infrastructure resources, making informed decisions on resource allocation and operational trade-offs.
- Identify infrastructure and ML-related issues, perform root cause analysis, and drive effective resolutions.
- Communicate technical challenges, solutions, and recommendations clearly to internal stakeholders.
Required Skills & Qualifications:
- Experience in data center infrastructure management and large-scale distributed systems.
- Strong technical aptitude with proficiency in Python, SQL, Linux commands, and Shell scripting.
- Hands-on experience in analyzing and troubleshooting ML algorithms.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to manage resource allocation and prioritize competing business and technical requirements.
- Excellent communication, stakeholder management, and negotiation skills.
- Strong cross-functional collaboration skills with a customer-centric mindset.