Knowledge Management Enablement Manager

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Your career opportunity

As Knowledge Management Enablement Manager within Risk and Compliance and the Chief AI Officer function, you’ll support the adoption of HSBC’s enterprise knowledge and knowledge-intelligence layer across R&C Value Streams. This is a transformation and change role focused on enablement and adoption rather than building the underlying platform, which is delivered by a separate BAU knowledge and data team. You’ll work with Value Streams and the AI Enablement Lead to connect knowledge foundations to the agentic AI migration agenda. Success means supporting the onboarding of workflows and use cases onto the knowledge-intelligence layer, with clear data and knowledge readiness coverage across Value Streams. You’ll also help improve how Value Stream requirements are translated into governed, build-ready designs and how adoption is measured and reported.

What you’ll do

- Support the change and adoption of knowledge management and knowledge-intelligence standards across R&C Value Streams.

- Work with Value Streams to understand and help translate knowledge and unstructured-data needs into governed, build-ready designs

- Coordinate with the BAU knowledge and data engineering team to support the prioritisation and delivery of the knowledge-intelligence layer, including FIBO-aligned ontology, semantic layer, hybrid search and GraphRAG foundations

- Help maintain clear scope boundaries and RACI with the BAU team so that build and operational accountability is not duplicated

- Support the interface between knowledge management delivery and the agentic AI migration agenda, helping to ensure knowledge foundations are fit for purpose for AI migration and Value Stream AI workflows

- Help track and report adoption of the knowledge layer across Value Streams

- Support the Head of AI Monitoring and Governance with evidence and data-quality standards relevant to knowledge management

What you need to have to succeed in this role

- Bring experience or a strong interest in knowledge management, information architecture, or data and content strategy

- Demonstrate familiarity with RAG, semantic search or related knowledge-intelligence concepts

- Help translate business needs into governed delivery designs across business and technical teams

- Build effective working relationships with stakeholders across Value Streams, product owners, AI leads and central enablement teams

- Support change or transformation activity, including the use of clear adoption measures and reporting

- Work comfortably with unstructured data requirements and knowledge standards in a governed environment

- Bring financial services experience, with exposure to Risk and Compliance desirable but not essential

- Demonstrate a willingness to learn, collaborate and develop expertise in knowledge management enablement and emerging AI-related capabilities

What we offer
The pay range for this role is 15108 PLN - 22658 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

- Additional bonuses for recognition awards

- Multisport card

- Private medical care

- Life insurance

- One-time reimbursement of home office set-up (up to 800 PLN).

- Cafeteria platform

- Employee assistance program

- Additional contributions to PPK scheme

- Corporate parties & events

- CSR initiatives

- Nursery discounts

- Financial support with trainings and education

- Social fund

- Flexible working hours

- Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

- Online behavioural test (for external candidates only)

- Telephone screen (for external candidates only)

- Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.