Warranty Specialist

The CompanyWe are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.The roleAs First Line Warranty Support, you will play a key role in establishing and running the aftersales operations of the Zeekr National Sales Company (NSC) in Denmark. You will provide operational and technical support to our Danish dealers and internal stakeholders within the Zeekr NSC network. Operating at NSC level, this position serves as the primary point of contact for warranty cases, ensuring accurate information flow, timely resolution, and compliance with Zeekr MSS policies. The role contributes directly to dealer satisfaction, efficient aftersales operations, and warranty cost control. The position is based in Denmark and includes some local and international travel.This is what you will do:Warranty Support Provide first-line guidance to Danish dealers on warranty policies, procedures, and claim submission requirements. Review and validate warranty claims for completeness and correctness prior to further processing. Support dealers in diagnosing common warranty-related issues and documentation requirements. Identify recurring issues and support continuous improvement in warranty handling and dealer training. General & Administrative Ensure accurate and timely documentation of all cases in relevant systems. Maintain clear communication with dealers, internal departments, and regional stakeholders. Contribute to reporting, KPI tracking, and process optimization initiatives. Support audits and ensure compliance with Zeekr MSS guidelines. To be successful in the role you will demonstrate:Experience & Background 3–5 years of experience in an automotive aftersales environment (dealer, importer, or OEM). Prior hands-on exposure to warranty operations is required. Experience working at a large dealer group or premium brand dealership is preferred, though not mandatory. Relevant educational background within automotive technology (e.g., Autoteknolog) or commercial aftersales. Technical & Professional Skills Solid understanding of automotive aftersales processes and warranty principles. Ability to interpret technical documentation and warranty manuals. Experience with Dealer Management Systems (DMS) and warranty platforms. Languages: Fluent in Danish and English, both written and spoken. Knowledge of other Nordic languages is a plus. Who You Are Strong customer- and service-oriented mindset with a natural flair for building trust with dealers. Clear and professional communication skills, both written and verbal. Problem-solving ability with strong attention to detail and accuracy. Ability to manage multiple cases simultaneously in a structured manner. Proactive team player who thrives in a flat organizational structure and enjoys taking ownership in a dynamic, start-up NSC environment. What We Offer Joining Zeekr Denmark means joining a company where your work will have a real impact. You'll become part of a team that values collaboration, trust and helping each other succeed. We work hard, but we also enjoy what we do, and we believe that the best results come from people who are given responsibility, support and the freedom to make a difference. In return, we offer: A key role in a growing premium automotive brand. A collaborative and supportive team with a strong "one team" mentality. The opportunity to influence how After Sales develops in Denmark. Close cooperation with colleagues across Denmark, the Nordic region and Zeekr Europe. Professional and personal development in an international environment. Competitive employment terms and modern digital tools. Reporting Line This position reports directly to the Head of Aftersales, Zeekr Denmark. Interested? If you're looking for a role where you can make a real contribution, work with great colleagues and be part of building the future of Zeekr in Denmark, we'd love to hear from you. We review applications on an ongoing basis, so don't hesitate to apply.Please submit your CV in English To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.