Customer Demand Specialist – Cross-Portfolio (France)

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Do you enjoy a work culture and environment where you can see your career developing? And are you excited to join one of the leaders in the IT world?

Lenovo is seeking a Customer Demand Specialist – Cross-Portfolio (France) for our hub in Bucharest to join the Customer Demand One Lenovo Team. As a Customer Demand Specialist, you will play a key role in accelerating One Lenovo’s strategy by identifying, qualifying and nurturing enterprise opportunities across our end-to-end portfolio including Devices (IDG), Infrastructure (ISG) and Solutions & Services (SSG).

Working closely with Local Sales, Marketing, Technical Specialists and global stakeholders, you will connect customers with solutions that address real business challenges while generating qualified pipeline and supporting revenue growth.

This role combines consultative customer engagement, demand generation and cross-functional collaboration, making it an excellent opportunity for professionals looking to build a career in enterprise technology sales and marketing.

Responsibilities:

- Engage with the Country Sales organization to define target Customers and Prospects, partnering with Sales to prioritize strategic accounts and focus on quality opportunities over lead volume
- Work closely with your Customer Demand Peers in Bucharest and across the CDS community (IDG, ISG, SSG) to ensure tight collaboration on lead management and a consistent customer experience
- Collaborate closely with the Local & EHQ Marketing team to maximize campaign effectiveness and drive conversion of marketing-generated leads
- Identify and engage customers through outbound calling, e-mailing, campaigns, strategic events and opportunity mining, conducting discovery conversations to uncover business challenges and identify relevant Lenovo solutions
- Qualify leads using structured discovery methodologies (BANT and solution-fit), delivering exceptional Customer Experience
- Ensure detailed & accurate profiling data entry and CRM hygiene in Microsoft Dynamics
- Schedule qualified meetings and ensure timely, accurate handover of Sales Accepted Leads (SALs) to the local sales team
- Support event follow-up activities to maximize conversion of event-generated leads into qualified opportunities
- Focus on multiple demand generation projects to build qualified pipeline across Lenovo's Devices, Infrastructure and Services portfolio
- Monitor pipeline, revenue progression and lead quality, sharing customer feedback and market insights to continuously improve campaigns, messaging and conversion rates

Position Requirements:

- Native or fluent French & Fluent English
- Bachelor’s degree (Preferred)
- 2+ years in a customer calling/engagement role; can be support, business development, customer project management or pre-sales
- Comfortable in cold calling, making ~30/40+ calls per day; however, based on territory specifics these can be adjusted and need to be agreed with the Team Lead
- Ideal base knowledge in IT business. We provide product training to familiarize with our product & solution offerings
- Preferred experience with CRM tools (MS Dynamics, Genesys)
- Excellent phone presence and experience making phone calls in an open environment

What Lenovo Can Offer You

Compensation & Rewards

- Performance-based salary reviews and annual bonuses
- Meal tickets, service anniversary awards, and referral bonuses
- Employee share purchase program
- Scholarships for employees’ children

Health & Well-being

- Fully covered private medical insurance
- Annual well-being allowance for sports, training, relaxation, and therapy, and on-site chair massage
- Life & accident insurance with extra medical coverage
- Employee Assistance Program

Training & Development

- Technical Ladder & Sales Excellence programs
- Individual Career Development Plans with mentoring
- Bookster subscription for continuous learning

Time Away

- 21–28 vacation days depending on tenure
- Sick days and extra paid leave for public holidays on weekends
- Additional paid leave for employees with children

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

AI PROCESSING NOTICE
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