Order Management & Supply Chain Specialist

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Position overview

We are looking for an Order Management & Supply Chain Specialist to join our Supply Chain team and support a key stage in the transformation of Motorola’s business in Chile.

This position will play a central role in the end-to-end management of customer orders, from order entry through final delivery. The successful candidate will also support the implementation and operation of the local sales model in Chile, which includes a local warehouse and new coordination processes across customers, Sales, Planning, Logistics, and Factory teams.

The role will serve as a key point of contact for order execution, inventory, delivery, and customer-related matters, ensuring visibility, timely follow-up, and a positive customer experience. Depending on business needs, the position may support a combination of local and international operations.

Key responsibilities

- Manage the complete customer order process, from order receipt and system entry through final delivery.
- Enter and manage orders in SAP or the relevant internal systems, following established processes and controls.
- Verify that orders are correctly transferred to the factory and monitor their progress throughout production and execution.
- Track shipments from factory departure through arrival in the country and final delivery to the customer.
- Serve as the main point of contact for customers regarding orders, availability, execution, inventory, and delivery dates.
- Provide the Sales team with timely and accurate information related to order status, deliveries, product availability, and overall execution.
- Work closely with Logistics, Sales, Planning, and Factory teams to align processes, priorities, and delivery timelines.
- Monitor local customer inventory, considering recent fulfilment, work-in-progress orders, and expected demand.
- Support the Planning team with demand definition and regular demand updates.
- Participate in and, when applicable, coordinate CPFR meetings with customers.
- Identify opportunities to improve operational processes, controls, and workflows.
- Manage priorities and critical situations during quarter-end, fiscal year-end, product launches, and other peak business periods.

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Requirements

- Bachelor’s degree in Engineering, Business Administration, Logistics, Supply Chain, International Trade, or a related field.
- At least three years of experience in order management, supply chain, logistics, planning, customer operations, or a related area.
- Experience tracking orders, deliveries, or logistics processes from end to end.
- Experience working with internal and external customers and coordinating across multiple business areas.
- Knowledge of or previous experience with SAP or another ERP system is highly desirable.
- Intermediate English proficiency.
- Previous experience working in a multinational company.
- Knowledge of demand planning, inventory management, and delivery processes.
- Experience in the telecommunications or technology industry is desirable but not mandatory.
- Availability to work under a hybrid model, with required attendance three days per week at the Santiago, Chile office.
- Availability for occasional travel related to training or specific business needs, if required.

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Key competencies

- Clear, proactive, and customer-focused communication.
- Ability to coordinate with multiple stakeholders and consistently follow up on open topics.
- Strong organizational skills and attention to detail.
- Results orientation and problem-solving skills.
- Comfort working with numerical information, inventory data, and critical deadlines.
- Flexibility to adapt to new processes and changing business needs.
- Ability to perform effectively under pressure during peak business periods.
- Initiative to drive execution and recommend process improvements.
- Strong collaboration and teamwork.
- Commitment to service quality and customer satisfaction.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.