About this role
Job Type
Full-time
Description
The Field Service Technician is responsible for maintaining and repairing Progressive Surface Machines at various customer sites which involves 90% travel. The role requires strong technical expertise, excellent problem-solving skills, and the ability to work independently while providing exceptional customer service.
- Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a Progressive machine at a customer’s site.
- Perform machine calibration services at customer’s site to assure compliance with original engineering specification.
- Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
- Offer technical support and guidance to customers via phone, email or onsite visit.
- Travel to customer sites as needed for maintenance, and troubleshooting. This position will require overnight stays. Primary travel Monday – Friday, home most weekends.
- Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
- Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at Progressive Surface or at the customer’s site.
- Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.
Requirements
High school diploma or equivalent; technical certification or associate degree in electronics preferred, but not required.
· Proven experience as a Field Service Technician or in a similar technical support role preferred, but not required.
· Strong technical and mechanical troubleshooting skills.
· Proficiency in using diagnostic tools and software.
· Excellent communication and customer service skills.
· Ability to work independently and manage time effectively.
· CNC/PLC/ Industrial robot knowledge and proficiency preferred, but not required
· Willingness to travel
· Valid driver's license and a clean driving record.
· Ability to obtain and hold a US passport.
Salary Description
starting at $26.00/hr