Data Entry Clerk

Job Title: Data Entry Eligibility Coordinator Job Description
The Data Entry Eligibility Coordinator is responsible for client intake and eligibility determination for assistance programs, with a primary focus on processing utility assistance applications received by mail and in person. This role involves accurately entering client information into multiple databases, reviewing documentation to determine eligibility and enrollment, and communicating with clients to ensure applications are complete and processed in a timely manner.
Responsibilities
- Process utility assistance mail-in applications and walk-in applications from clients in a timely and accurate manner.
- Use a dual-monitor setup to enter scanned application information into two separate databases, including one state database and one internal database.
- Review and input detailed client information such as biographical data, personally identifiable information (PII), income, pay stubs, utility bills, and household data to determine eligibility and enrollment.
- Complete internal documents to confirm application entry and ensure all records are properly saved to the client's electronic file.
- Contact clients by phone to clarify missing, incomplete, or unclear information on applications and update records accordingly.
- Prepare and mail final notifications to clients regarding eligibility decisions and application status.
- Collaborate with internal departments, programs, and services to ensure customer needs are met and clients receive appropriate support.
- Participate in staff meetings and provide insight and feedback to improve processes and services.
- Maintain accurate, organized electronic files and uphold confidentiality and data security standards.
- Meet productivity and quality expectations for data entry, application processing, and client communication.
Essential Skills
- Prior computer and data entry experience, particularly using a desktop computer.
- Proficiency in using dual monitors for data entry and multitasking.
- Ability to type at least 30 words per minute.
- Experience with Microsoft Office applications.
- Experience using Microsoft Teams for communication and collaboration.
- Strong attention to detail when handling PII, income documentation, utility bills, and household data.
- Ability to maintain good job tenure, with a minimum of 6 months in each previous role.
- High school diploma, GED, or equivalent education.
- Strong verbal communication skills for contacting clients by phone regarding application issues.
- Ability to work with multiple databases and follow structured procedures for eligibility determination.
Additional Skills & Qualifications
- Post-secondary education is a nice-to-have qualification.
- Experience working in a small office or team-oriented environment.
- Comfort working with scanned documents and electronic filing systems.
- Ability to provide constructive insight and feedback during staff meetings.
- Strong organizational skills to manage multiple applications and deadlines.
- Customer service mindset with a focus on meeting client needs.
- Familiarity with processing applications or financial assistance programs is beneficial.
Work Environment
This position is based in an office environment with standard business hours, Monday through Friday from 8:00 a.m. to 5:00 p.m. The role uses a desktop computer with a dual-monitor setup, multiple databases, Microsoft Office, and Microsoft Teams. An unpaid one-hour lunch break is provided each day. The schedule may require working the day after Thanksgiving, Christmas Eve, and New Year's Eve as needed, along with approximately 510 hours of overtime, including some Saturdays. The dress code is business casual, with jeans permitted on Fridays; yoga pants, shorts, and sweatpants are not acceptable. The office operates as a small, close-knit environment that values collaboration and a supportive, family-style atmosphere.
Job Type & Location
This is a Contract position based out of Fort Wayne, IN.
Pay and Benefits
The pay range for this position is $16.50 - $16.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Fort Wayne, IN.
Application Deadline
This position is anticipated to close on Nov 27, 2026.
Workplace Type
This is a fully onsite position in Fort Wayne,IN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.